Head of Data + Insights

At ScottishPower, we’re committed to delivering a smarter, more customer-focused energy future. As Head of Data and Insights, you’ll lead the strategy and capability that enables data-driven decision making across our Customer Business.

You’ll play a pivotal role in improving customer experiences, shaping innovative propositions, driving personalisation and helping the business achieve stronger commercial outcomes through trusted insight, analytics and emerging technologies, including AI. This is a highly visible leadership role with the opportunity to influence strategic direction across the business while supporting our journey towards Net Zero.

What you’ll be doing

You’ll define and deliver the data, analytics and insight strategy for Customer Business, ensuring it supports marketing, commercial and wider organisational objectives. You’ll establish clear roadmaps that prioritise activity delivering measurable value for customers and the business. Through your leadership, customer insight will be embedded into product development, campaign planning, customer experience improvement and key business decisions.

You’ll champion best practice use of data across the business, supporting more effective targeting, segmentation, personalisation and performance measurement. You’ll identify new opportunities to leverage data, analytics and AI capabilities while ensuring all activity is customer-centred, compliant and focused on fair outcomes. You’ll also lead specialist teams across reporting, proposition development and market research, building capability and creating a high-performing environment.

We’re looking for an experienced data, analytics and insight leader with a strong track record of translating data into meaningful commercial and customer outcomes., * Significant leadership experience within data, analytics or customer insight functions.

• Experience developing and delivering data and insight strategies and roadmaps.
• Strong commercial awareness with an ability to balance value, risk and investment decisions.
• Expertise across analytics, customer insight, segmentation, market research and performance measurement.
• Experience using data, AI and insight to enhance customer experience, proposition development and business performance.
• Excellent stakeholder management and influencing skills, including engagement with senior leaders.
• A proven ability to lead, develop and inspire specialist teams.
• Knowledge of emerging data and AI technologies and their application within customer-focused organisations.

Pulled from the full job description

• Annual leave
• Company pension
• Private medical insurance
• Cycle to work scheme
• Discounted gym membership
• Car scheme, As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. That’s why our benefits include:

• 36 days annual leave
• Holiday Purchase
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers
• Electric Vehicle Schemes
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefits including Dental Insurance, Private Medical Insurance and Health Cash Plans
• Life Assurance (4x salary)
• Financial wellbeing support
• Shopping, leisure, restaurant and gym discounts

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. Through continued investment in renewable energy and low-carbon infrastructure, we’re helping drive the transition to Net Zero while creating exciting opportunities for talented people to develop their careers in a global organisation.

Inclusion, diversity and a social purpose are at the heart of everything we do. Whatever your background, you’ll find a supportive environment where you can thrive and make a difference.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com .

Due to the level of this position, successful candidates will be required to complete additional background checks and any offer is subject to passing such checks.