2nd Line Engineer

In this role, you will be an integral part of the technical team, handling 2nd line technical support queries using telephone and remote-based tools. You will work within SLAs, use the Helpdesk Management System and attend customer sites as required., + 2nd line technical support for Windows desktops, laptops, hardware and software

• Support of Windows Server environments, including Active Directory, DNS, DHCP, permissions and Group Policy
• Supporting Microsoft 365, including Exchange, Teams, OneDrive, SharePoint and Entra ID
• Network and server troubleshooting
• Working on SLA-based technical support calls
• Writing and updating user and system documentation
• Remote project work undertaken by the Helpdesk
• Attending client sites as required to complete support tickets and/or project work
• Prioritising and escalating tickets where required
• Working alongside manufacturers and vendors to troubleshoot technical issues
• Maintaining accurate ticket notes and ensuring effective customer communication

The successful candidate will have strong communication skills, a minimum of 3 years’ experience in a similar role and good working knowledge of Windows Server, Microsoft 365, Windows Desktops, backup and security software, and general networking., + Minimum of 3 years’ experience in a similar role

• Strong working knowledge of Windows Server 2012/2016/2019 and Microsoft 365
• Good understanding of networking, including TCP/IP, DNS, VPNs, Wi-Fi, switches, routers and firewalls
• Knowledge of backup and security solutions
• Strong verbal and written communication skills
• Excellent customer service skills
• Ability to prioritise work, meet deadlines and manage multiple requests
• Logical and methodical approach to problem-solving
• Full Clean UK Driving Licence

Desirable:

• Understanding of Microsoft Azure
• Knowledge of server hardware
• Apple Mac experience
• Knowledge of VoIP systems
• Microsoft, CompTIA and/or ITIL certifications

• Salary up to £40k depending on experience
• Private Medical Healthcare
• Private Dental Cover
• Enhanced holiday entitlement based on length of service
• Company social events
• Free parking
• Opportunity to work with a wide range of technologies and develop your skills

Lloyd Recruitment Services is pleased to be working with a leading Managed Services Provider in the search for an experienced 2nd Line Engineer to join their dynamic team in Camberley.