Help Desk Scheduler

YCR Recruitment
Manchester, UK
about 1 month ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
£24,500.0 - £26,000.0
Working hours
Shift work

Tech stack

Computer-Aided Facility Management Databases Information Technology

Job description

  • Schedule and coordinate engineers for planned and reactive maintenance jobs
  • Act as the first point of contact for incoming calls and emails from clients
  • Log and update service requests accurately in the system
  • Monitor job progress and ensure completion within agreed SLAs
  • Liaise with clients, contractors, and internal departments to ensure smooth communication and service delivery
  • Assist with general administrative tasks as required

Requirements

  • Excellent organisational and communication skills
  • Strong attention to detail and ability to prioritise workload
  • Confident using IT systems and databases (experience with CAFM systems is a bonus)
  • A positive, team-oriented attitude and willingness to learn

Benefits & conditions

  • Competitive salary of £24,500 - £26,000
  • Full training and ongoing development
  • Clear progression opportunities within a growing business
  • A supportive and vibrant working environment

Apply for this position

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