Help Desk Scheduler
YCR Recruitment
Manchester, UK
about 1 month ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
£24,500.0 - £26,000.0
Working hours
Shift work
Job source
Tech stack
Computer-Aided Facility Management
Databases
Information Technology
Job description
- Schedule and coordinate engineers for planned and reactive maintenance jobs
- Act as the first point of contact for incoming calls and emails from clients
- Log and update service requests accurately in the system
- Monitor job progress and ensure completion within agreed SLAs
- Liaise with clients, contractors, and internal departments to ensure smooth communication and service delivery
- Assist with general administrative tasks as required
Requirements
- Excellent organisational and communication skills
- Strong attention to detail and ability to prioritise workload
- Confident using IT systems and databases (experience with CAFM systems is a bonus)
- A positive, team-oriented attitude and willingness to learn
Benefits & conditions
- Competitive salary of £24,500 - £26,000
- Full training and ongoing development
- Clear progression opportunities within a growing business
- A supportive and vibrant working environment
Apply for this position
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Apply on www.adzuna.co.uk
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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