IT Service Support for AMLA

• Follow up on incidents, service requests, changes and ticket backlogs.
• Monitor open tickets and response and resolution times.
• Prepare basic service performance reports and identify recurring issues.
• Coordinate operational follow-up with IT support teams.
• Manage user access and permissions for confidential SharePoint sites.
• Support basic SharePoint administration and maintain related documentation.
• Provide operational support to the IT Service Manager and help reduce administrative workload.

• Secondary Education
• Between 5 years and 15 years of IT service support experience.
• English is the standard working language and therefore a C1 level is required
• Previous experience in data analysis, reporting, statistics, business intelligence, or a related field.
• Experience working with large datasets and reporting tools.
• Good knowledge of Microsoft 365, Windows and standard IT hardware.
• Experience with ticketing and IT service management tools.
• Basic knowledge of user and access management (e.g. Active Directory/Entra ID).
• Ability to troubleshoot common hardware, software and connectivity issues.
• Knowledge of VPN, remote access, collaboration tools and basic IT security principles.
• IT service desk, user support and incident/request management
• Microsoft 365, hardware/software and basic network troubleshooting
• User access and IT asset management
• IT documentation and reporting
• Ability to work under pressure and manage multiple requests
• Attention to detail and accuracy
• Proactive and solution-oriented approach
• Teamwork and collaboration

DEKRA Arbeit GmbH is seeking a dedicated and reliable IT Service Support (m/f/d) Finance for a company in the finance sector in Frankfurt am Main. In this role, you will provide general administrative and organizational support, including meeting coordination, document preparation, correspondence, and internal task coordination.