IT & Digital Systems Lead

• Take ownership of all IT infrastructure, networks, systems and devices, ensuring reliability, security and performance
• Act as the primary internal contact for IT support, troubleshooting issues and providing user assistance across the business
• Manage user accounts, access controls, permissions and system configurations
• Lead the development and optimisation of Salesforce and other critical business systems, ensuring they deliver maximum value through improved processes, automation, reporting and user adoption
• Act as the business owner for Salesforce, driving continuous improvement, data quality, reporting capability, integrations and future development
• Support and improve ERP, finance, productivity and reporting systems across the organisation
• Lead the implementation and development of AI tools to improve business efficiency and performance
• Coordinate and manage external IT providers and system partners
• Implement and maintain IT policies, procedures and controls, including security, backups and business continuity planning
• Support colleagues in adopting and effectively using digital tools through training, guidance and ongoing support
• Manage system upgrades, changes and improvement projects with effective planning and communication
• Monitor system performance and proactively resolve risks and recurring issues
• Maintain accurate system documentation, policies and processes

Strategic Responsibilities

• Develop and maintain a clear IT and digital systems roadmap aligned to business growth plans
• Develop a roadmap for Salesforce and other key business systems that supports commercial growth, operational efficiency and business intelligence
• Identify opportunities to improve processes, reduce manual work and enhance data visibility across the business
• Work with senior leadership to ensure systems scale effectively with the organisation as it continues to grow
• Champion the adoption of new technologies, automation and AI-driven solutions where they can add business value

• Proactive and solutions-focused
• Organised and detail-oriented
• Calm under pressure
• Adaptable and flexible
• Accountable and self-motivated
• Collaborative and supportive
• Comfortable working autonomously
• Focused on continuous improvement
• A strong team player
• Curious about new technologies and how they can improve business performance

Essential Skills & Experience

• Minimum of 3 years’ experience in a hands-on IT or digital systems role
• Experience supporting and managing business-critical systems in an SME environment
• Strong knowledge of Microsoft environments, operating systems and servers
• Hands-on experience administering and supporting CRM systems, ideally Salesforce
• Experience managing and improving business systems including CRM, ERP and reporting platforms
• Understanding of IT security, access control and permissions management
• Experience working with external IT providers and technology partners
• Strong problem-solving and organisational skills
• Ability to prioritise and manage workload independently
• Excellent communication skills, both written and verbal

Desirable Skills & Experience

• Experience with Salesforce customisation, integrations, workflows, automation and reporting
• Experience with cloud platforms, SharePoint and Microsoft 365 administration
• Exposure to AI tools, Microsoft Copilot or AI rollouts within a business environment
• Knowledge of process automation and digital transformation initiatives
• Experience supporting technology within a manufacturing or engineering environment
• Relevant Microsoft, Salesforce or other IT certifications, * This is a hybrid role, with a requirement to attend the office regularly. Candidates must be able to travel to site within approximately one hour - is this a feasible commute for you?

• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• On-site parking
• Sick pay
• Work from home

Shape the Future of Technology at Geosense

As part of our continued growth, Geosense is investing in the systems, technology and digital tools that will support the next stage of our journey. We’re looking for an experienced and hands-on IT & Digital Systems Lead to take ownership of our technology landscape, driving improvements that make our people more effective, our data more valuable, and our business more scalable.

This is a unique opportunity to combine traditional IT leadership with digital transformation. You’ll be responsible for maintaining a secure, reliable and high-performing IT environment while also leading the development of key business platforms, particularly Salesforce, helping the business make better use of data, automation, reporting and AI-powered tools.

Working closely with leaders and colleagues across every department, you’ll have the opportunity to influence how technology is used throughout the organisation and play a key role in shaping Geosense’s future growth.

Geosense designs and manufactures high-quality instrumentation and monitoring solutions for the civil engineering, infrastructure, mining and environmental sectors. Our products help monitor some of the world’s most prestigious construction and infrastructure projects and are supplied to customers in more than 80 countries worldwide.

Based at our purpose-built facility near Bury St Edmunds, this hybrid role requires regular attendance on site and offers the opportunity to become a trusted technology partner within a growing international business. Candidates should be able to travel to site within approximately one hour.

Why Join Geosense?

• Take ownership of IT and digital systems within a growing international manufacturer
• Play a leading role in the development of Salesforce, AI tools and business process automation
• Work directly with senior leaders to shape the company’s digital roadmap
• Influence technology decisions across the entire organisation
• Join a collaborative and ambitious team focused on innovation and continuous improvement
• Be part of a business whose products are used on major projects around the world