People Systems Administrator

The post holder will provide support for the Trust’s People Systems including the Workforce

Management system, ESR, ESR Self Service and E-expenses acting as an in-house service desk,

resolving user queries and escalating issues internally and to the software supplier as required.

In addition to this, the individual will be required to support the development of the system

and its use making recommendations for systems improvements and recommending solutions

to ensure the optimal use of People systems across the Trust. The post holder will also be

responsible for running the payroll process and managing day to day payroll queries. The post

holder will be responsible for ensuring the accuracy of centrally held data in the systems.

Duties & responsibilities

· Create and maintain user accounts and system passwords for ESR self-service, E-Expenses,

the absence management system and the eRostering (WFMS) system ensuring permissions

are in line with Trust policies and internal / external audit requirements, providing support

to end users as required.

· Maintain and manage general system housekeeping of the People Systems.

· Apply and monitor eRostering (WFMS) system settings (i.e. shifts, rules, patterns and roster

templates) to ensure that staff are rostered and paid effectively and according to their

contracts and Trust policies and procedures.

· Manage the E-Expenses system ensuring settings are correct and staff personal details and

vehicles are accurate.

· Provide service desk support to all users of People Systems

· Work with the People System Manager and eRostering (WFMS) Project Manager and

· Consultant to ensure the People Systems Service desk meets the needs of the organisation.

· Work with the People Systems Manager to develop a service desk SLA.

· Respond to all queries in a timely fashion in line with the SLA.

· Translate highly complex technical information into a language which can be easily

understood by staff using the eRostering (WFMS).

· Escalate issues as required to the supplier, IT and People Service teams providing detailed

storyboards if required.

· Liaise with the supplier and Trust’s IT department to minimise system downtime.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

· Intermediate level of IT skills and IT literate and proficient in the use of Microsoft (MS Teams, MS Office, Excel, MS Outlook.)

· Strong data entry skills

· Excellent IT skills including database management

· Good general system administration skills

· Excellent customer service skills, By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

· Competitive pay rates- work this week, get paid next week, · Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

· Training and development opportunities- Keep up with the essentials and more

· Build holiday allowance for every shift you work- your work life balance is important to us

· Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.