Technical Writer - Operations Manual Specialist

We are seeking a specialized Technical Writer to own the creation, restructuring, and maintenance of our comprehensive Product Operations Manuals. If you know how to build a user guide that field technicians can rely on in critical moments, we want you on our team.

What You’ll Do

Your primary mission is to deliver flawless, field-ready Operations Manuals that guide end-users through deployment, active configuration, and emergency troubleshooting:

• Author Operations Manuals: Write end-to-end user manuals for our multi-band BUC lines and redundant systems, ensuring clear step-by-step instructions for installation, initial calibration, and daily operation.
• Document Redundancy & Failover: Clearly map out complex operational procedures for 1:1 and 1:2 redundant switch configurations, defining exactly how field operators monitor, configure, and override automated failovers.
• Write Command & Control Guides: Document the software/firmware interaction side of operations, including step-by-step GUI navigation, CLI commands, and SNMP/Modbus remote monitoring setups.
• Translate Engineering Schematics: Convert complex wiring diagrams, RF signal paths, and mechanical blueprints into user-friendly block diagrams embedded directly within the manual.

• SatCom/RF Domain Expertise: 2-4+ years of experience writing system-level Operations Manuals for hardware in telecommunications, satcom, aerospace, or defense electronics.
• Expert FrameMaker Skills: Deep proficiency in Adobe FrameMaker is a strict requirement. You must have proven experience managing large, multi-chapter books, condition tags, custom variables, and structured/unstructured cross-references.
• Safety Documentation Standards: Demonstrated experience integrating high-power electrical, thermal, and RF radiation safety hazards/warnings (ANSI/IEEE compliant) into user literature.
• Portfolio Requirement: Writing samples consisting specifically of published Operations Manuals, User Guides, or Field Maintenance Manuals for complex electronic hardware.

• Compensation: Base salary ($75,000 - $85,000 / year) + discretionary performance bonuses.
• Health & Wellness: Comprehensive medical, dental, and vision insurance.
• Retirement Security: 401(k) program including Safe Harbor and profit Sharing.
• Tools & Gear: A dedicated technical writing workstation with full Adobe Technical Communication Suite licensing.

Pay: $75,000.00 - $85,000.00 per year, * 401(k)

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

At Terrasat Communications, Inc., we design and manufacture next-generation satellite communications ground segment technologies. From high-power Block Upconverters (BUCs) to intelligent Redundant Control Systems (1:1 and 1:2), our hardware powers mission-critical uplink networks worldwide across C-band, X-band, Ku-band, and Ka-band frequencies.