ServiceNow Solution Architect

As a ServiceNow Solution Architect, your main responsibilities will be: . Assess the existing HRSD implementation, including customisations, integrations, workflows, and data models. . Identify areas of technical debt, unsupported design patterns, and upgrade risks. . Review current HR processes against ServiceNow leading practices. . Evaluate HRSD performance, maintainability, and user experience. . Lead the transition from heavily customised solutions to ServiceNow out-of-the-box functionality where appropriate. . Challenge existing requirements and historical design decisions. . Develop strategies to retire bespoke workflows, scripts, and catalogue items. . Ensure future solutions follow a configure-before-customise approach. . Define the HRSD architecture roadmap. . Design scalable solutions aligned with ServiceNow product strategy and roadmap. . Establish HRSD governance standards, architectural principles, and design patterns. . Ensure alignment with enterprise architecture standards.

Extensive experience with ServiceNow HR Service Delivery. . Proven experience assessing and remediating ServiceNow environments. . Experience leading platform transformation or optimisation programmes. . Strong understanding of ServiceNow HRSD architecture and governance. . Experience reducing customisation and driving OOTB adoption. . Knowledge of HR operating models and employee experience solutions.

Desirable: . Previous public sector experience

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, DfE guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.