ServiceNow Solution Architect (Software Solution Architect I)

We are seeking an experienced ServiceNow Solution Architect to lead the design, governance, and delivery of enterprise-scale ServiceNow solutions. You will work closely with business stakeholders, technical teams, and leadership to deliver scalable, secure, and high-performing solutions aligned to business objectives., * Define and lead ServiceNow solution architecture across ITSM, ITOM, CSM, HRSD, SecOps, GRC, and custom applications.

• Design scalable, secure, and maintainable solutions aligned with enterprise architecture standards.
• Provide technical leadership for platform enhancements, integrations, upgrades, and migrations.
• Architect integrations using REST, SOAP, Integration Hub, MID Server, SSO, and enterprise APIs.
• Establish platform governance, development standards, and best practices.
• Conduct architecture reviews, impact assessments, and design assurance.
• Drive platform optimisation, automation, AI-enabled capabilities, and continuous improvement initiatives.
• Mentor development teams and provide technical guidance across delivery programmes.

This role is ideal for a hands-on architect with deep ServiceNow platform expertise, strong stakeholder management skills, and experience delivering complex transformation programmes., * Extensive experience as a ServiceNow Solution Architect or Lead ServiceNow Consultant.

• Strong expertise across:
• ITSM, ITOM, CSM, HRSD, SecOps and GRC
• CSDM, CMDB, Discovery, Service Mapping and Event Management
• ServiceNow scripting (JavaScript, Glide API, Flow Designer, Business Rules, Client Scripts)
• Integrations (REST, SOAP, SSO, LDAP, MID Server, Integration Hub)
• ServiceNow security, governance, and access controls
• Experience designing and delivering enterprise-scale ServiceNow implementations.
• Strong understanding of cloud, enterprise architecture, APIs, integration patterns, Agile, DevOps, and ITIL frameworks.
• Proven ability to engage senior stakeholders and translate business requirements into strategic technical solutions.

Desirable

• ServiceNow Certified Technical Architect (CTA).
• CSA, CIS, or CAD certifications.
• ITIL v4 certification.
• Experience with AI, automation, and platform modernisation initiatives.

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact-touching billions of lives in the process.