IT Technician

Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges., The IT Technician plays a key role within the team and is responsible for deploying and maintaining the classroom and mobile technologies used by Surrey Adult Learning to deliver its wide range of adult learning courses. In this role you will support tutors and learners in using digital tools that enhance learning. No two days will be the same! You may be travelling to centres to install, repair or configure equipment, setting up laptops and tablets for exams, or providing hands-on support and troubleshooting for hardware and software issues.

• Experience with Microsoft client operating systems and associated software
• Experience with Microsoft Windows Server operating systems and domain administration
• Experience using Apple iMac and iPad devices with macOS and iOS operating systems
• Understanding of switched networks and associated protocols and client PC build and imaging processes via a centralised deployment tool
• Knowledge of service delivery frameworks such as ITIL and hands-on service desk operation including problem analysis, trouble-shooting and fault resolution

Surrey has both urban and rural areas and due to the requirement to work across our seven adult learning centres, candidates will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.

This role has a starting salary of £14,441.67 per annum, based on a 15 hour working week (pro rata to £34,660 FTE).

We are excited to be recruiting an IT Technician to join our fantastic team, based at Woking Adult Learning Centre.

Our Offer to You

• 26 days’ holiday, rising to 28 days after 2 years’ service and 31 days after 5 years’ service (prorated for part time staff)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer’s leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

To apply, we request that you submit a CV and you will be asked the following 4 questions:

1. Describe a time when you diagnosed and resolved a complex IT issue for an end user. What steps did you take and what was the outcome?
2. Tell us about your experience supporting Microsoft Windows environments, including Active Directory or domain administration. What responsibilities did you have?
3. This role supports staff and learners with varying levels of digital confidence. Can you provide an example of how you have explained a technical issue or solution to a non-technical user?
4. Surrey Adult Learning operates across multiple centres. Describe how you organise and prioritise your workload when managing several IT requests or projects at different locations.