Senior macOS IT Support Engineer

• Provide high-quality, hands-on IT support to users across the business
• Act as a key point of escalation for more complex technical issues
• Support a predominantly macOS and Apple environment
• Administer and support Jamf Pro
• Manage MacBooks, iPhones and other Apple technology
• Support Google Workspace and Microsoft 365
• Work with other technologies like Entra ID, Intune and endpoint management tools
• Support a smaller Windows environment where required
• Manage device provisioning, deployment, patching and lifecycle activities
• Support joiners, movers and leavers
• Troubleshoot hardware, software, connectivity and user issues
• Maintain documentation and knowledge resources
• Identify opportunities to improve processes and automate repetitive tasks
• Provide technical guidance and mentoring to more junior team members
• Work closely with users and colleagues in a highly visible, office-based role

Technologies:

• AI
• Bash
• Hardware
• Support
• macOS
• Microsoft 365
• Python
• Security
• Windows
• Office 365

• Strong commercial experience within IT support or end-user technology
• Excellent macOS / Apple support knowledge
• Hands-on experience with Jamf Pro
• Good knowledge of Google Workspace and/or Microsoft 365
• Experience with endpoint and device management
• Exposure to other technologies such as Intune and Entra ID
• The ability to support both Apple and Windows environments
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-service skills
• Confidence taking ownership of complex and escalated issues
• A collaborative approach and willingness to share knowledge with others
• Experience in a media, creative or fast-paced environment
• Experience with automation or scripting
• Knowledge of AI tools or AI-driven approaches to IT support
• Apple or Jamf certifications
• Experience with video conferencing and workplace technology
• Exposure to endpoint security, networking or infrastructure troubleshooting
• Bash or Python scripting

We are a dynamic and established media agency in Central London, W1, offering a friendly, collaborative and people-focused environment. This is a hands-on opportunity in a predominantly macOS-focused technology function, with exposure to a broad range of modern workplace technologies and the chance to take on increasing responsibility as your career develops. We offer a competitive salary and benefits, a central London office location, and the opportunity to work closely with users and colleagues in a genuinely supportive environment.