Technical Support Scientist

• Providing expert advice and troubleshooting for customers based in UK, Benelux, Ireland and South Africa
• Performing Instrument demos, workshops and IQ/OQs
• Servicing, repair and maintenance of instrumentation both at base and at customer sites
• On call for urgent instrument triaging and shipping of loaner instruments (premier warranties) during holiday shut down periods (across the 3 working days between Christmas and New Year)
• We also provide comprehensive technical training for all new scientific staff
• Occasional presentation of technical seminars at Promega’s HQ or at customer venues.
• Work closely with Strategic Marketing team to provide project based technical support and guidance
• Assist in coordinating use of our on-site Laboratory and its readiness for specific activities

Specific Tasks

• Setting up tickets within MS Dynamics CRM system
• Adding details of assets and service agreements to the Microsoft Dynamics CRM database
• Tracking numbers of customer interactions, by email, chat, and telephone
• Undertaking required training webinars to keep knowledge up to date using Promega LMS
• Working with other Promega personnel to design and implement science based hands-on customer experience
• Training technical colleagues on specific product/application
• Checking demo instruments prior to shipping as required
• Organizing shipping of customer instrumentation for repairs
• Involvement in maintaining spare parts and other lab consumables as required
• Opportunity to become a SME on particular applications or instrumentation (as required)
• Opportunity to become proficient in log file analysis for troubleshooting instrumentation issues

Any other duties as determined by your manager

• PhD in Life Sciences - Molecular or Cell Biology preferred
• A minimum of 3yrs laboratory research experience
• Hands on experience of instrumentation (e.g. Liquid Handling platforms, Nucleic Acid Purification Instrumentation) - usage and basic maintenance
• Experience of capillary electrophoresis platforms and/or Next Generation Sequencing would
• be valuable.
• Candidate should be self-motivated, determined, and personable.
• Highly organised and skilled at managing time effectively., * Are you able to commute into the office in SO16 4 days a week?
• Do you have a full driving license?
• Do you have the full right to work across the UK with requiring sponsorship?
• Are you commercially motivated for a customer facing role?
• Do you have experience with molecular or cellular biology?

• Additional leave
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Life insurance
• Private medical insurance