IT Support Engineer - 1st Line (Managed Service Provider)

An established Managed Service Provider based in Milton Keynes for over 18 years is looking for an additional 1st Line IT Support Engineer to join our growing team.

You will be working alongside a team of 7 experienced engineers providing IT support to a wide range of business clients.

This role is ideal for someone with at least 1 - 2 years’ experience working on an IT helpdesk or within an MSP environment who is looking to further develop their technical skills and gain exposure to a wide range of technologies.

You will handle support requests from clients via phone, email, remote support tools and our helpdesk system.

Where issues cannot be resolved remotely, occasional on-site visits to client sites will be required.

This is a fast-paced but friendly environment where engineers are encouraged to expand their technical knowledge and progress their careers.

Candidates must be comfortable working in a busy Managed Service Provider environment managing multiple support tickets simultaneously.

Our clients use a wide range of technologies including Microsoft 365, Windows environments, networking infrastructure and cloud services., * Providing 1st line technical support to business clients as one of the first points of contact via phone, email and remote support tools.

• Accurately log and manage support tickets, ensuring all issues are tracked through to resolution with clear updates and communication.
• Troubleshooting Windows desktop and Microsoft 365 issues
• User administration within Active Directory, Azure AD and Microsoft 365
• Supporting network connectivity and hardware issues
• Assisting with new equipment installations and deployments
• Visiting client sites when required to resolve technical issues

Do you have a valid Driving License license?, Do you have experience in Windows?, * Minimum of 1 years experience working on an IT helpdesk or within an MSP

• Experience supporting Windows 11 in a business environment
• Experience with Microsoft 365 (Exchange, SharePoint, Azure AD)
• Understanding of basic networking concepts (DNS, DHCP, TCP/IP)
• Experience using IT helpdesk/ticketing systems to manage multiple support requests
• Strong troubleshooting and customer service skills

Personal Qualities

We are looking for someone who:

• Has a passion for technology
• Enjoys helping users and delivering excellent customer service
• Is organised and able to manage multiple tickets
• Communicates clearly with both technical and non-technical users
• Works well in a busy MSP environment
• Has a positive, proactive attitude

Pulled from the full job description

• Annual leave
• Free parking
• Company pension
• Company events
• On-site parking, * Competitive salary (£28k-£30k depending on experience)
• 20 days annual leave plus bank holidays
• Company pension
• Ongoing training and development
• Exposure to a broad range of modern IT technologies used by business clients
• Friendly and supportive team environment
• Free on-site parking
• Regular company events, * 40 hours per week (8:30am - 5:30pm with 1 hour lunch)
• Full UK driving licence required