Technical Onboarding & Engagement Manager

As a Technical Onboarding & Engagement Manager, you will be accountable for the end-to-end ownership of multiple concurrent, complex customer implementations, leading engagements from mobilisation through production launch with disciplined execution and strong command of Algolia’s product suite and post-sale offerings.

This role requires exceptional customer-facing presence, operational rigor, decisive stakeholder leadership, and proactive risk management. You will be expected to establish clarity in scope, uphold delivery standards, and consistently meet defined timelines and success criteria to ensure customers achieve durable, long-term value from their investment in Algolia

Your Role Will Consist of:

• Partnering with Account Executives and Solution Engineers to ensure a structured and efficient pre-to-post sales handoff, validating scope, success criteria, resource allocation and implementation readiness.
• Defining AI Search requirements and detailed project plans in collaboration with Professional Services teams.
• Owning technical engagement management across a portfolio of onboarding services, serving as the primary point of contact, while leading day-to-day execution and high performing culture alongside Solutions Architects, Business Consultants, and Engineering.
• Partnering with Global System Integrators (GSI) on product, service and delivery strategies.
• Driving project governance and accountability, managing milestones, dependencies, deliverables, hours/budget, and quality expectations.
• Providing clear, structured communication on project health, progress, risks, and strategic recommendations to customer, internal stakeholders and executives.
• Proactively identifying and mitigating risks, removing blockers, and executing contingency plans to protect timelines and outcomes.
• Acting as the voice of the customer when product gaps are identified, raising awareness as needed.
• Recognising opportunities for upselling of professional services due to Onboarding extension requirements, customer engagement structure requirements and project velocity that would not be met by the post go live Foundation support model.
• Leading structured post-go-live transitions to the Customer Success Manager and Technical Account Owner, ensuring effective knowledge transfer, clear ownership, and sustained customer confidence post-launch.
• Contributing to the scalability of the Engagement Management Practice by identifying opportunities to automate and optimize onboarding processes, tools, and playbooks.

Do you have experience in Waterfall?, * 4+ years working knowledge of search, data, and AI technologies, with the ability to translate business requirements into structured implementation plans

• 5+ years of customer-facing Technical Engagement Management experience in an agency or SaaS environment, working closely with Solutions Architects or Engineering across engagements throughout the IT project lifecycle.
• Experience applying project management methodologies such as Waterfall, Scrum, Kanban, or hybrid models to deliver successful outcomes
• Demonstrated ability to operate effectively in a fast-paced, dynamic environment with strong organisational discipline and attention to detail., * Project Management or Agile Certification (PMP, SAFe, Six Sigma)
• Technical degree in computer science, engineering, or related quantitative field

• Understanding and use of project management systems which may include Smartsheet, MS Office, Jira

  Atlassian, Google Suite, Salesforce, Thoughtspot, Asana, Gainsight and Toggl

• Professional fluency in a European language, preferably French, Italian or German
• Working knowledge of SQL, * GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
• TRUST - Willingness to trust our co-workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests - four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

Algolia’s Engagement Management Practice is a core driver of our strategic Onboarding Program, partnering with technical and business stakeholders to deliver structured professional services that bring customers live efficiently and with measurable impact.