Senior IT Specialist

• Highly Proficient in working within a Ticketing System, like AutoTask or ConnectWise.
• Manage Tier 2 Help Desk tickets in a timely manner
• Expert level in Verbal Communication, while driving Technical Issues to Resolution.
• Certified Knowledge & Experience of Windows and Cloud-based Technologies.
• Two (2+) Plus Years in an IT Help Desk or NOC Support Team Environment
• Intermediate knowledge of firewalls, routers, layer 2/3 switches, and other networking devices.
• Intermediate knowledge of all Microsoft Server Operating Systems and Networks.
• Document customer interactions
• Experience in working among a team, knowing when to ask for help.
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Certifications (A+, Net+, CCNA, Microsoft Certified: Windows Server Administrator) are a plus!, * 2+ years of experience working in a help desk environment
• Flexibility to work a variety of shifts with minimal notice
• Available to work regular overtime
• Proficiency with a MAC and IOS computers
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve basic computer technical issues

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

National Networks, LLC is a leading company in our industry in the region. We’re now hiring a Help Desk Tier 2 Technician to help us keep growing. If you’re excited to be part of a winning team, National Networks, LLC is a perfect place to get ahead. You’ll be glad you applied to National Networks, LLC