IT Helpdesk Support Technician Tier 1

We are looking for a proactive and friendly IT Helpdesk Support Technician Tier 1 to join our technology support team. In this role, you will be the first point of contact for users experiencing technical issues, providing timely assistance to ensure smooth daily operations. Your enthusiasm for technology and customer service will help us deliver reliable support across various systems and devices. If you enjoy troubleshooting, communicating clearly, and helping others solve their tech challenges, this position is perfect for you., * Respond promptly to help desk tickets and support requests via help desk systems, ensuring issues are logged accurately and tracked efficiently.

• Provide technical support for hardware devices such as desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot software issues related to operating systems (Windows, macOS, Linux), applications like Microsoft Office, and other productivity tools.
• Assist users with network connectivity problems including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, and firewall configurations.
• Support computer management tasks such as user account setup, Active Directory management, and permissions adjustments.
• Help diagnose and resolve equipment or software malfunctions through step-by-step troubleshooting procedures.
• Communicate clearly with users to explain solutions and provide guidance on best practices for IT infrastructure use., Join our team as an IT Helpdesk Support Technician Tier 1 where your technical skills will make a real difference in supporting our organization’s technology needs!

• Strong knowledge of Windows support, macOS, Linux operating systems, and Microsoft Office applications.
• Experience with help desk systems and customer support ticket management tools.
• Solid understanding of computer networking concepts including LAN, TCP/IP, DNS, VPNs, firewalls, and network troubleshooting.
• Ability to troubleshoot hardware issues related to computer hardware components and peripherals.
• Familiarity with Active Directory management and basic server environments such as Windows Server or Microsoft Windows Server.
• Excellent communication skills to assist users of diverse technical backgrounds effectively.
• Analytical mindset with the ability to diagnose technical problems quickly and accurately while maintaining a customer-focused approach.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance