IT Delivery Engineer

• End to End project management of IT delivery (software/hardware) projects using recognised industry tools and methodologies.
• Design, develop and maintain support processes to achieve service level agreements, include testing, troubleshooting, training, and ongoing support.
• Collaborate with technical teams to understand service impacts, dependencies and risks, ensuring customer requirements, SLAs and service performance expectations are appropriately aligned and support our Service Delivery Engineers
• Ensure all service agreements accurately reflect business requirements, contractual obligations, and operation capabilities.
• Monitor service performance via internal statistics analysis against agreed SLAs, proactively identify risks, trends, and opportunities for improvement.
• Support regular service review meetings with customers, presenting performance metrics, service reports, and improvement plans.
• Contribute to service initiatives using ITIL best practices to enhance service quality.
• Coordinate major incident communication and oversee service recovery activities.
• Support contract renewals and commercial discussions.
• Coordinate and provide appropriate communication on all levels with internal and external stakeholders to ensure full understanding of project stages and requirements leading to successful project outcomes.
• Keep up to date with new approaches within the market to highlight future opportunities and refinements to current offerings.
• Continuously grow and focus on personal development.

Our client is looking for a customer-focused IT Delivery Engineer to join their team based in Cardiff. This role would suit an individual, who thrives in a fast-paced, hands-on role, and has a solid foundation of hardware and software knowledge, as well as end-to-end project and stakeholder management experience.

The successful candidate will be part of a talented and highly motivated team and will be tasked with capturing detailed customer requirements to provide the best product outcomes, while maintaining stakeholder communication and managing tight deadlines and budgets., * 4+ years of relevant IT Managed Services or IT Service Delivery experience

• Project Management qualification (Agile, Prince etc) and/or experience of project delivery tools and methodologies
• Excellent communication and stakeholder relationship skills
• Knowledge of hardware/software IT solutions and good understanding of Microsoft Windows and back-end software
• Knowledge of manufacturing industry experience and/or process
• Demonstrate experience in creating, negotiating, and maintaining SLAs.
• Show understanding of ITIL service management principles
• Experience managing service reviews, customer governance meetings, and continual service improvement programmes.
• Knowledge of supplier management processes.
• Commercial awareness with an understanding of service costing.
• Excellent communication skills whilst dealing with a wide variety of people, including colleagues, customers, suppliers, and management.
• Experience working within a technology, IT services, hardware or software or technical support environment
• Evidence of experience in present/past projects and achievements
• A high degree of judgment and problem-solving skills
• Excellent attention to detail, accurate technical report-writing, and presentation skills
• Self-motivated, a ‘can-do’ attitude, and determination to succeed

• Benefits: Pension Scheme, Life Assurance, Private Medical Scheme, Dental Scheme, EAP, Staff Discounts, Training and Development, Job Types: Full-time, Permanent

Pay: £35,000.00-£42,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Flexitime
• Free parking
• Health & wellbeing programme
• On-site parking
• Private dental insurance
• Private medical insurance

At our award-winning recruitment agency, we pride ourselves on building strong connections with both our clients and candidates. We operate as both a recruitment specialist for permanent recruitment and a recruitment business for the supply of temporary workers, ensuring that we can effectively meet the diverse needs of our clients and candidates. With a dedicated and passionate team of professionals, we’re committed to taking time to understand your unique skills, experiences, and aspirations ensuring that we match you with opportunities that not only align with your professional goals but also inspire you to thrive. Whether you’re seeking a career change, advancement, or a new challenge, we’re here to support you every step of the way.