IT user support technician

As an IT User Support Technician, you will be the first point of contact for end-users experiencing technical issues. You will be responsible for diagnosing hardware/software problems, resolving network issues, and supporting users in person, remotely, or over the phone. This is a hands-on role that requires strong communication skills, attention to detail, and a genuine desire to help users resolve their technical issues efficiently., * Support our Operations Team with a broad range of IT administration tasks including: -Application user and access management -File server user and access management -Helpdesk ticket management.

• Assist the Information Security Manager with due diligence requests.
• Provide IT assistance to our staff Upgrade and maintain software, hardware and systems.
• Manage our Active Directory installation and users Assist with the management of our mobile devices and asset register.
• Conduct a range of server management programmes.
• Manage our end-point protection software Manage our hardware procurement processes.
• Travelling to client sites.

• Proven experience in a technical support role or similar position.
• Proficiency in Windows operating systems; familiarity with Mac OS is advantageous.
• Excellent problem-solving skills with the ability to analyse complex technical issues.
• Strong communication skills, both verbal and written, to effectively assist users at all levels of technical proficiency.
• Ability to work independently as well as part of a team in a fast-paced environment.
• A proactive approach to learning new technologies and improving existing skills.

If you are passionate about technology and enjoy helping others solve their technical challenges, we encourage you to apply for this exciting opportunity as a IT user support technician.