LIMS IT Manager

We are seeking an experienced LIMS IT Manager to provide operational leadership and support for AFBI’s laboratory and customer-facing IT systems during a period of significant service transition., * Manage the day-to-day operation and support of AFBI’s existing LIMS applications during the transition period.

• Ensure continuity of BAU services, including incident management, problem resolution and user support.
• Support the transition of laboratory services to the commercial LIMS platform and coordinate service transition activities.
• Provide operational ownership and support for the AFBI Customer Portal and related Salesforce services.
• Coordinate support for integrations between the Customer Portal, Sample Manager LIMS, NIFAIS and finance systems.
• Act as the primary liaison with implementation partners, software suppliers and third-party service providers.
• Manage software licensing, maintenance agreements and associated procurement activities.
• Develop and maintain support documentation, operational procedures and knowledge-transfer materials.
• Build internal capability and establish sustainable support arrangements for the Customer Portal and associated systems.
• Work closely with business stakeholders to ensure systems continue to meet operational requirements.
• Line manage and support technical staff, contractors and third-party resources as required.
• Produce service reports and contribute to governance, planning and continuous improvement activities.

You will have:

• At least a Level 4 qualification in Computing, Software Engineering or another discipline relevant to Information Systems and Information Technology.
• For qualifications claimed as relevant, at least 50% computing content must be demonstrable. Applicants should provide sufficient detail regarding their course content to enable this assessment.

Experience

You will also have a minimum of 2 years’ experience supporting, managing or delivering business-critical information systems within a commercial, public sector or laboratory environment, including experience in all of the following:

• Supporting and maintaining business applications or operational systems within a live production environment.
• Working with business users and stakeholders to capture requirements, investigate issues and implement system improvements.
• Supporting systems that utilise relational databases and integrated interfaces.