IT Support Technician

You’ll be providing day to day first line I.T. support to users across the organisation. The role will act as an initial point of contact for I.T. queries received through the helpdesk, telephone, email and in person., * Act as a first point contact for I.T support requests.

• Log, categorise and maintain accurate records of incidents and service requests.
• Investigate and resolve routine hardware, software, printing and connectivity issues.
• Recognise when an issue requires further technical assistance and escalate it appropraitely.
• Build, configurate and deploy PCs, laptops, mobile phones, printers and other I.T. equipment in line with established I.T. procedures.
• Review automated reports, including backup reports, and escalate any failures or warnings.
• Replace printer toner and manage stocks of toner, equipment and other I.T. consumables.
• Follow I.T. security requirements, documented processes and Company Policies at all times.

• Expereince providing customer service or assisting users - desirable
• Basic experience troubleshooting computers, software or other electronic devices - desirable
• Must be comfortable using computers and common Microsoft applications.
• Willingness to learn the systems adn procedures required for the role.
• Some awareness of basic computer hardware and software would be desirable but is not essential.

The Person

• Must have a genuine interest in IT and technology and willingness to learn.
• Approachable, patient and willing to help users.
• Strong verbal and written communication skills.
• Organised and able to manage multiple support requests.
• Capable of maintaining clear and accurate records.
• Trustworthy and able to handle equipment, access and confidential information responsibly., * GCSEs or equivalent in English and Maths at grade 4 or above - required
• Relevant I.T. qualification or equivalent practical experience - desirable
• Full UK Driving Licence - desirable, * GCSE or equivalent (preferred)

Pulled from the full job description

• Flexitime
• Referral programme
• Sick pay
• Bereavement leave
• Gym membership
• Free parking
• Additional leave, * Permanent and full time (40 hours per week)
• Predominantly working on the Day Shift. Mon to Thurs 08:00 a.m. - 5:15 pm and Friday 08:00 a.m. - 13:00 p.m., Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Canteen
• Company pension
• Cycle to work scheme
• Enhanced paternity leave
• Flexitime
• Free fitness classes
• Free flu jabs
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site gym
• On-site parking
• Referral programme
• Sick pay
• Transport links

Fort Vale Engineering Ltd, based in Simonstone are the World Leader in the design and manufacture of valves and fittings for the transportation of bulk liquids in the tank container, road tanker and rail industries. We are currently looking for an I.T. Support Technician to join the team in our state-of-the-art manufacturing facility., Join us at Fort Vale, where we are leading the way in British manufacturing with our state-of-the-art factory set in 72 acres. Our commitment to automation, rapid prototyping, and cutting-edge technology makes working for Fort Vale a truly rewarding experience. As recipients of 4 Queens Awards and a Kings Award for international trade, we are proud to be the benchmark for British manufacturing and global exports.

Come be a part of our innovative team and see why Fort Vale is an excellent place to work!

If you consider yourself to have a disability or special requirements, please give details of any arrangements or adjustments you would require to attend the interview.

All job applications and assessment must be the candidate’s own work. If you use any generative-AI tools in preparing your application, you must disclose this to the Company and you must explain how you used them.

Any offer is subject to passing Company D&A test and passing Company pre-employment medical.

Our Statement:

“Fort Vale seeks to provide a work environment in which all employees are treated with respect and dignity and that is free of harassment, bullying and intimidation based upon age, disability, gender reassignment, race (including colour, nationality, ethnic or national origins ad caste), religion or belief, sex (covering both gender-based and sexual harassment) or sexual orientation. The Company operates on a zero-tolerance approach to harassment and bullying of any kind and will not condone or tolerate any form of harassment, bullying or intimidation, whether engaged in by employees or by outside third parties who do business with the Company, such as clients’ customers, contractors and suppliers.”