WeAreDevelopers Logo WeAreDevelopers
Sign in
For You LIVE
Back

IT Support Specialist - US

The Lamb Co-Operative, Inc.
Compton, CA, United States
21 days ago
Apply on www.indeed.com
Prepare application

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
1 year minimum
Compensation
$52,000.0 - $66,560.0
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Microsoft Windows Active Directory Software Applications Dynamic Host Configuration Protocol Domain Name System (DNS) Microsoft Dynamics CRM Identity and Access Management Virtual Private Networks (VPN) Microsoft Dynamics Azure Active Directory Software Deployment TCP/IP
+9 more
Wi-Fi Technology Software Licensing Cloud Platform System Reliability of Systems Peripherals Microsoft InTune Information Technology SAP MDG Laptops

Job description

  • User Support: Provide responsive technical support through chat, email, and in-person channels for office and remote employees, ensuring issues are resolved or escalated with clear communication.
  • Endpoint & Software Setup: Configure, deploy, and maintain laptops, monitors, peripherals, mobile devices, handheld devices, and software licenses to ensure employees are productive from day one.
  • Access Management: Manage employee onboarding and offboarding by provisioning, modifying, and deactivating accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and related IT systems.
  • Troubleshooting: Diagnose and resolve network, Wi-Fi, VPN, printer, endpoint, and operating system and software applications issues efficiently to maintain service continuity.
  • Documentation: Maintain accurate internal knowledge base articles, step-by-step guides, and FAQs to improve consistency, repeatability, and self-service support.
  • Asset Governance: Maintain reliable inventory records for hardware, software, and assigned devices to support lifecycle management, accountability, and audit readiness.

Requirements

  • Degree in Computer Science or a related discipline, with 1-3 years of experience in an IT Help Desk or Technical Support role.
  • Strong familiarity with Windows endpoints, Android devices, and on-premises and cloud environments.
  • Experience with cloud productivity and business platforms, including Microsoft 365 and Dynamics 365.
  • Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
  • Excellent communication skills, with the ability to explain complex technical issues to non-technical team members with patience and clarity.
  • Familiarity with endpoint management and MDM tools, including Microsoft Intune.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are considered an asset., Required
  • 1 - 3 years: Experience in an IT Help Desk or Technical Support role, Preferred
  • Bachelor’s degree or better in Computer Science or related field, Preferred
  • Communication-Active Listening, Presentation
  • Critical Thinking-Analyize&Synthesize
  • Flexiblity, Resiliency
  • MS Dynamics
  • Teamwork-Collaboration
  • Time Mgt-Plan, Goal Set, Delegate
  • Work Ethics-Punctual, Professional, * Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Functional Expert: Considered a thought leader on a subject
  • Team Player: Works well as a member of a group, * Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
  • Goal Completion: Inspired to perform well by the completion of tasks
  • Self-Starter: Inspired to perform without outside help

Benefits & conditions

  • Pay: $25.00 to $32.00 per hour
  • Retirement: 401(k) company contribution
  • Health & Wellness: 100% company-paid Medical, Dental, Vision, Basic Life Insurance, and Short/Long Term Disability benefits

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.indeed.com
Prepare application

Good distractions

Loading talks and stories from around this role…