Service Quality Reporting and Systems Specialist

As our Service Quality Reporting & Systems Specialist, you’ll lead the development and enhancement of reporting tools, dashboards, and digital solutions that support data-driven decision-making across our UK network. Working closely with operational and senior stakeholders, you’ll turn complex data into clear, actionable insights, identify performance trends and improvement opportunities, and champion automation and digitalisation initiatives that improve efficiency and service quality. As the subject matter expert for Service Quality reporting and systems, you’ll ensure data accuracy, governance, and best practice standards while helping to deliver outstanding operational performance and customer experience., * Develop and lead Service Quality reporting, dashboards, and systems across the UK network.

• Turn complex operational data into clear insights that drive performance and customer service improvements.
• Create and enhance business-critical tools that provide visibility of trends, risks, and opportunities.
• Deliver high-quality reporting and analysis to support strategic and operational decision-making.
• Champion data integrity, reporting governance, and best practice across the Service Quality function.
• Lead automation and digitalisation projects that improve efficiency and reduce manual processes.
• Serve as the go-to expert for Service Quality data, reporting, and systems.
• Drive continuous improvement through innovative reporting solutions and actionable performance insights.

• A-Level qualification (or equivalent experience) with a strong analytical and problem-solving mindset.
• Advanced Microsoft Excel skills, including Power Query, Power Pivot, and complex formulas, with the ability to transform data into meaningful business insights.
• Strong experience using Power BI or similar business intelligence and data visualisation platforms to create impactful dashboards and reporting solutions.
• Proficiency across the Microsoft Office Suite, with the ability to communicate data and insights effectively to a range of stakeholders.
• Proven experience in data analysis, performance reporting, and dashboard development within an operational, service quality, business intelligence, or systems-focused environment.
• At least 3 years’ experience delivering reporting, systems, business intelligence, or service quality solutions that support operational performance and decision-making.
• Demonstrable experience designing, developing, and maintaining performance dashboards and operational reporting tools.
• Self-motivated and proactive, with the initiative to identify opportunities and deliver improvements.
• Able to work independently, manage competing priorities, and deliver high-quality outputs to deadlines.
• Excellent organisational and time management skills, with strong attention to detail and accuracy.
• Confident stakeholder engagement skills, with the ability to influence and build credibility at all levels of the organisation.
• A collaborative approach, with the drive to support operational excellence and customer-focused outcomes.

• Competitive salary + shift allowance
• Annual bonus (up to 5%) Free onsite parking
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• Pension (up to 6% company contribution) My DHL Rewards - discounts at 3,000+ retailers
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• Private medical (after 12 months)
• Spark - wellbeing support Cycle to Work Scheme
• Enhanced Maternity Pay
• CIS Induction Week

At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.