IT Support Engineer

Established IT Services Company based in Chester are looking for IT Support Technicians to join their expanding support team in a thriving MSP environment, offering a wide range of IT services and solutions. The ideal candidate will have a good working knowledge of IT Support. 1st and 2nd Line roles available - experience dependent.

What will you be doing?

• Taking IT support calls from clients covering a range of Microsoft technologies, from desktop up to server operating systems and solutions such as Microsoft Exchange Server supporting via remote management

• Diagnose and troubleshoot software, hardware and network issues

• Supporting networking devices such as switches, firewalls/routers, printers, Active Directory and Group Policy

• Manage end user accounts, emails, backups and disaster recovery

• Proactively, monitor, manage and support the technical environment

• Configure, install and upgrade devices

• Configure and manage VoIP systems including 3cx, Yeastar

• There will also be some aspects of Linux support, although full training will be given

• You will also be part of the 27/7 on call rota

The successful candidate will be able to demonstrate effective skills in supporting clients to a 1st and/or 2nd line level.

As a customer focused business, we are looking for our team to be a representation of the company culture always ensuring we are offering the customer what is best for their needs and requirements.

Ensuring support calls and queries are dealt with in an efficient manner and in line with our clients SLA terms.

Do you have experience in Microsoft Windows Server?, Working to tight deadlines and taking ownership of support queries as they come in, seeing them to completion or escalating them to another member of the team.

Good working knowledge of both LAN and WAN networks and how to fault find on common issues that can arise with these type of connections.

Skills and experience we are looking for;

• Previous experience within a similar role in an MSP environment

• Client/Customer Service Experience - essential

• Organised and self efficient

• Microsoft Server OS (2016-2022)

• Microsoft 365 Technologies

• Microsoft Exchange Server

• Windows Desktop OS

• Team player

Desirable skills but not essential:

• Microsoft Hyper-V Server

• VMware

• DNS

• IIS

• Active Directory/Group Policy

• TCP/IP

Pulled from the full job description

• Free parking
• Additional leave
• Company pension
• Private medical insurance
• On-site parking, · Even though we have been established for many years the business has great expansion plans for 2026/2027

· Opportunity for continuous personal development

· Competitive Salary

· Team pay day lunch on us

· Your birthday off on us

· Employee Recognition High5! Reward Scheme

· Snacks and refreshments stocked for team to help themselves

· Employee health package

· Company Pension scheme

· 20 days holiday plus bank holidays and additional holidays with length of service

To be considered for this role, please apply today.

No agencies

Pay: £23,000.00-£32,000.00 per year

Benefits:

• Additional leave
• Company pension
• Free parking
• On-site parking
• Private medical insurance