Network Operations Engineer with Chinese Speaking (1 year fixed term contract)

1. System and Network Monitoring: * Continuously monitor IT infrastructure, applications, and networks using NOC tools (e.g., SolarWinds, Nagios, Zabbix). * Identify, analyze, and escalate alerts or incidents to appropriate teams or stakeholders. * Maintain logs and incident records for auditing and reporting purposes.

2. Incident Management: * Respond to and resolve technical incidents, escalating when necessary. * Coordinate with cross-functional teams to ensure timely resolution of issues. * Provide root cause analysis for recurring issues and recommend preventive measures.

3. Performance Optimization: * Track and report on system and network performance metrics. * Suggest and implement improvements to enhance system reliability and efficiency. * Assist with capacity planning and forecasting for IT infrastructure.

4. Troubleshooting and Maintenance: * Perform basic troubleshooting of servers, networks, and applications. * Collaborate with vendors and third-party service providers to address and resolve issues. * Conduct routine system checks and maintenance tasks to prevent downtime.

5. Shift-Based Operations:o Provide 24/7 coverage on a rotating shift schedule. * Maintain effective handovers between shifts to ensure continuity of service. * Stay available for on-call support as needed.

6. Documentation and Communication: * Update operational procedures, knowledge bases, and incident reports. * Communicate effectively with team members, stakeholders, and management regarding ongoing issues and resolutions. * Prepare daily and weekly operational reports.

• Diploma or Bachelor’s degree in Computer Science, IT, or related field, or equivalent work experience.
• 1-3 years of experience in IT support, system administration, or network operations.
• Knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with monitoring tools (e.g., SolarWinds, PRTG, New Relic).
• Basic troubleshooting skills for servers, operating systems (Windows/Linux), and applications.

Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication skills, both written and verbal.
• Ability to work effectively under pressure and manage multiple tasks.
• Team player with a proactive attitude.
• Willingness to adapt to a shift-based schedule, including nights and weekends.

Good To Have:

• Certifications such as CCNA, CompTIA Network+, or ITIL Foundation.
• Experience with cloud platforms (AWS, Azure, GCP) or virtualization technologies (VMware, Hyper-V).
• Understanding of security practices and tools (firewalls, IDS/IPS)., * NOC: 3 years (required)

• Competitive salary.
• Comprehensive training and onboarding program.
• Opportunities for career development and certification support.
• A collaborative and supportive work environment.
• Health, wellness, and retirement benefits.

Benefits:

• Health & wellbeing programme
• Life insurance
• Private medical insurance
• Referral programme

Application question(s):

• Do you currently have the right to work in the UK?
• Do you now or in the future require visa sponsorship to work in the UK?
• Are you happy to be in our Hammersmith office 5 days a week?
• Are you happy to 7x24 on shift pattern?
• Can you speak, read and write Chinese?