IT Support Technician

We are currently seeking a skilled and proactive IT Technician to provide on-site, day-to-day technical support within an Education Setting. This is a hands-on role focused on maintaining the smooth operation of IT systems, resolving technical issues, and supporting staff and students in their use of technology., * Deliver on-site, first- and second-line IT support to staff and students at the primary school.

• Troubleshoot and resolve issues related to hardware, software, connectivity, and user access.
• Maintain IT equipment such as desktops, laptops, printers, projectors, and tablets.
• Support the installation and configuration of new devices and software applications.
• Carry out routine system maintenance, updates, and basic network troubleshooting.
• Assist with the setup and support of AV equipment for assemblies, events, and lessons.
• Record and document support tasks and resolutions to contribute to the service knowledge base.
• Collaborate with the regional AIT support team to escalate complex issues and ensure continuity of service.
• Assist in managing school IT assets, including inventory tracking and equipment lifecycle support.
• Promote and support the safe and effective use of technology within the school setting.

• A diploma, associate degree, or equivalent qualification in IT, Computer Science, or a related field.
• At least 2 years of experience in a technical IT support role, ideally within a school or education setting.
• Strong troubleshooting skills across hardware, software, and networking environments.
• Experience with Windows OS, Microsoft Office 365, and commonly used school software.
• Basic knowledge of network protocols and services (e.g., TCP/IP, DHCP, DNS).
• Excellent communication and interpersonal skills, especially when supporting non-technical users.
• A proactive, customer-focused approach to problem-solving.
• Ability to work independently while being part of a wider support team.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are desirable.

Join Advanced IT Services

If you are a committed IT professional looking for a school-based role with variety and the opportunity to contribute to a regional support network, we would love to hear from you. Apply now to join Advanced IT Services and help us empower education through dependable and responsive IT support.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Employee discount
• Life insurance
• On-site parking

Company: Advanced IT Services

About Advanced IT Services:

Advanced IT Services (AIT) is a trusted provider of comprehensive IT solutions tailored to the needs of schools and multi-academy trusts. With a focus on enabling effective teaching and learning through the use of technology, AIT delivers services including IT infrastructure support, user assistance, and strategic consulting.

Our team of dedicated professionals partners with schools to provide reliable, secure, and responsive IT services that meet the unique demands of the education sector.