IT Assistant

We are looking for an IT Assistant to provide reliable day-to-day support for our IT systems and infrastructure. The role involves providing first-line technical support to employees, troubleshooting issues, setting up and maintaining hardware and software, managing user access, and helping to ensure our systems remain secure, up to date, efficient and fit for purpose., * Provide first-line technical support to employees in person, by phone or remotely.

• Install, configure and maintain computer hardware, software and peripherals
• Set up user accounts, access permissions, password re-sets and new starter workstations & equipment.
• Diagnose and resolve hardware, software and network issues, escalating more complex matters to the IT Support Desk where required.
• Assist with the maintenance of servers, network infrastructure and other IT systems.
• Assist in managing software updates, security patches and antivirus protection.
• Maintain accurate IT documentation, records and asset registers.
• Support routine backups and data recovery processes.
• Assist with IT projects, system upgrades and new technology implementations.
• Promote and maintain compliance with IT security policies, procedures and best practice.

• Previous experience in an IT support or helpdesk role
• Good knowledge of computer systems, networks, and troubleshooting
• Familiarity with Office 365, Windows 11 pro / Mac operating systems
• Highly proficient with all Microsoft Office products, particularly Excel
• Strong problem-solving, analytical & communication skills
• Good knowledge of computer systems, networks, and troubleshooting
• Ability to work independently and as part of a team
• Good organisational and time-management skills
• Full UK Drivers Licence
• Relevant certifications (e.g., CompTIA A+, ITIL) (highly desirable)

Personal attributes,

We are looking for a proactive, reliable and customer-focused individual with a real passion for technology and continuous learning approach. This is an office-based, onsite role with travel between sites when required. Occasional physical tasks such as lifting equipment will be required., * IT support: 1 year (required)

About Altico,

We are a successful, family-run business and a leading supplier of high-quality garden and landscaping products, with operations across two key sites in Doncaster - our Distribution Centre in Kirk Sandall and Production Plant in Armthorpe.

With a strong reputation for quality, reliability and excellent customer service, we have built a successful and growing business while maintaining our values and supportive culture. We are committed to delivering exceptional products and service, while creating a safe, friendly and supportive working environment where our people can develop and play an important part in our continued success.