IT Field Technician
Barrister Global Services Network Inc.
Casper, WY, United States
2 months ago
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Role details
Contract type
Temporary contract
Employment type
Part-time / full-time
Experience level
Starter
Experience required
1 year minimum
Compensation
$62,400.0 - $83,200.0
Working hours
Shift work
Job source
Tech stack
Microsoft Windows
Apple Mac Systems
BIOS
Linux
RAID
Hard Disk Drives
Firmware
Linux Servers
Windows Servers
Server Administration
Extensible Firmware Interface
Software Troubleshooting
+2 more
Malware
Hardware Infrastructure
Job description
- Perform hardware diagnostics, upgrades, and repairs on Dell laptops
- Troubleshoot operating systems (Windows, macOS, Linux) on workstations and servers
- Replace components such as hard drives, SSDs, motherboards, RAM, power supplies, keyboards, and screens
- Perform basic server hardware replacements when required
- Configure and troubleshoot BIOS/UEFI, RAID controllers, and firmware updates
- Perform imaging, configuration, deployment, and migration of systems
- Assist with basic server administration tasks (user access, storage checks, service restarts, backup verification)
- Maintain documentation for each job completed (including photos, serial numbers, configurations, and logs)
- Communicate effectively with dispatchers, customers, and team members
- Complete service calls within agreed timeframes while maintaining high service quality
Requirements
- Proven experience in laptop and desktop repair/support (minimum 1-2 years preferred)
- Familiarity with BIOS/UEFI, RAID, system recovery, and virus/malware removal
- Basic knowledge of Windows Server and/or Linux server environments
- Ability to read and follow service manuals and technical instructions
- Strong troubleshooting, problem-solving, and customer service skills
- Reliable transportation and a valid driver’s license
- Must have access to basic toolkits, ESD protection, and a smartphone with internet access
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Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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