Incident Response Operator

Staffline Recruitment Ireland is recruiting a Control Room Operator to join Mitie’s team in Lurgan.

As a Control Room Operator, you will monitor alerts from high-value vehicles, communicate with vehicle owners and manage incoming and outgoing calls from clients. You will use specialist monitoring systems to track vehicles, report incidents and ensure all required compliance standards are met.

This role would suit someone with strong customer service and communication skills who can remain professional while working in a busy, fast-paced control room environment. Full training on the contract’s specialist systems will be provided., * Monitor and manage alerts from high-value vehicles

• Communicate alerts and relevant information to vehicle owners
• Manage incoming and outgoing client telephone calls
• Monitor vehicles in real time and follow incident-reporting procedures
• Accurately record information using specialist monitoring systems
• Maintain confidentiality and professionalism when handling client information
• Work closely with colleagues and clients across the UK
• Follow ISO 27001, health and safety and compliance procedures
• Meet individual performance targets and KPIs
• Stay up to date with system changes and procedures

Do you have experience in Microsoft Word?, * Excellent communication and interpersonal skills

• Strong telephone manner and customer service skills
• Ability to remain calm and professional in a fast-paced environment
• Ability to work independently and as part of a team
• Strong organisation and workload-management skills
• Good working knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint
• Willingness to learn and develop
• Professional and reliable approach to work
• Five-year checkable employment history
• Ability to successfully complete the required PSNI and industry-standard screening checks

Pulled from the full job description

• Annual leave
• On-site parking, * £13.54 per hour
• Holiday pay
• Days-only shift pattern
• Overtime opportunities
• Free on-site parking
• Full training provided
• Career development and progression opportunities