Service Desk Co-ordinator

Due to continued growth my client based in Royal Wootton Bassett are recruiting a Service Desk Co-ordinator to join their team. Working with high end corporate clients on servicing their Fire & Security systems.

The purpose of the role is to ensure a smooth running of all service requests both planned and unplanned, in line with customer service level agreements. The role is varied and would suit a strong customer service candidate ideally with some experience within the facilities, fire or security field.

• Build ongoing relationships with both internal and external customers through use of the phone and email

• Taking incoming calls from customers with a service requirement via phone, email and direct into ticketing system

• Arrange for quotes to be prepared and sent to customers, where additional work is required, following a call out

• Pass new service requests to the most appropriate engineer to complete

• Manage the service request from start to finish keeping the customer updated with the status of their tickets

• Update in house CRM accurately, record instructions and requests from clients and others.

• Undertake general administration duties around the office as directed from time to time

• Have a positive attitude to work and punctuality, able to work in an open office collaboratively with others across the business.

• Willingness & desire to become an integral part of the team

• Good standard of keyboard skills and familiarity with computer work and software packages such as Word, Excel and outlook

• Able to work and think independently as well as working as part of a team

• Willingness to take part in external training opportunities that may arise

• Proven experience in a customer service or similar industry fire/security, * Do you have experience of working on a busy service desk ?
• Do you have office based Customer Service experience

Pulled from the full job description

• Free parking
• Profit sharing
• Company pension
• Health & wellbeing programme
• Company events
• On-site parking, · Salary up to £30k

· 25 days Holiday + BH

· 9am-5pm Monday to Friday (half an hour for lunch)

· Nest Pension Scheme

· Healthshield Healthcare Scheme

· Company profit share scheme

· Free parking on site, * Company events

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Profit sharing