Production Support Engineer

We are looking for a Production Support (Operations) Engineer to maintain the business operation and provide application support for Medicaid systems. In this, you’ll do real-time monitoring, lead incident response efforts, strengthen production reliability, and champion automation across a highly integrated healthcare technology landscape. You’ll collaborate with engineering, vendors, and business teams to keep systems healthy, data flowing, and controlled changes. What You’ll do: Real-time system monitoring & proactive incident management, Production deployment governance & operational readiness, Troubleshooting of managed file transfers, batch jobs, webservice transactions, Linux-based analysis, scripting, and automation initiatives, Cross-functional communication with stakeholders, vendors, and internal teams, SOP development, root-cause reviews, and continuous improvement. What Sets You Apart: Strong operations or production support background, Advanced troubleshooting and RCA skills, Experience with Splunk, ServiceNow, Linux, SQL, MFT tools, IBM ESB (DataPower, ACE, MQ, WSRR), IBM DataStage and IBM DB2, Clear communicator able to bridge technical and business teams

• IBM DataPower: Advanced,
• IBM Integration Bus: Advanced
• MOVEit Admin: Advanced,
• SQL Query: Advanced,
• Splunk: Advanced