Telecoms Provisioning Coordinator

Job DescriptionOur client specialises in delivering tailored telecommunication services across the UK to clients of all sizes. Partnering with industry-leading vendors, they prioritize customer service by simplifying complex telecom concepts and providing clear solutions. Their offerings include connectivity, cloud services, hosted voice, and IT support, all designed to address client challenges and deliver optimal value.Role Description The day to day role, will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLAs. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experienceThe role will involve:Order managementTesting and service deliveryBusiness developmentFault resolutionAccount set upTracking ordersLiaise with customers and suppliersEscalated issue

handlingProgress reportsKey skills and experience needed to do the role:Strong communicator at all levels (oral and written)Strong organisational skillsAbility to multi-taskTact and diplomacyGood telephone mannerAbility to meet deadlinesAptitude for following/adhering to proceduresAbility to understand and carry out detailed instructionsHaving worked within the telecom industry is essential.Minimum GCSE level Maths and EnglishBasic skill level of Microsoft Word and ExcelJob BenefitsOpportunity to earn a company Annual BonusFull training and support from the company Sales DirectorAn excellent commission structure.Happy Friday (the boss buys us breakfast every Friday)Career opportunities within the company as we grow with the ambitionFree Onsite ParkingEssential skillsExperience of working within the telecoms industry