Helpdesk Analyst

Stellar Professionals

Jackson, MS, United States

about 2 months ago

Apply on www.careerjet.com

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Active Directory Microsoft Azure Complex Networks CompTIA Network+ Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Identity and Access Management Microsoft Office Networking Basics Network Administration Azure Active Directory

+6 more

Server Administration TCP/IP Information Technology Laptops User Administration User Accounts

Job description

Hardware & Device Support: Troubleshoot, repair, and deploy desktop PCs, laptops, monitors, printers, and mobile devices.
OS & Software Administration: Install, configure, update, and patch Windows 10/11 operating systems and Microsoft Office 365 productivity suites.
Help Desk & Ticketing: Respond to user support inquiries via phone, chat, or in person; log, track, and resolve tickets using standard service desk software.
User Onboarding & Identity Management: Set up new workstations and manage user account provisioning, permissions, and directory settings within Azure/Active Directory.
Asset & Inventory Control: Maintain complete hardware inventory records, software license tracking, and IT supply store management.
Escalation Management: Diagnose complex network or infrastructure issues and route them to senior systems or network administrators.

Requirements

Experience: 1 to 4 years of hands-on IT support, desktop support, or service desk experience.
Operating Systems & Software: Knowledge of Windows 10/11 and Microsoft Office 365 deployment/troubleshooting.
Directory Services: Hands-on experience managing user accounts and permissions in Active Directory / Azure AD.
Networking Fundamentals: Practical understanding of basic network protocols (DNS, DHCP, TCP/IP) and endpoint security tools.
Education: High School Diploma or GED required (Vocational training, Associate’s, or Bachelor’s degree in IT/Computer Science preferred)., * Certifications: CompTIA A+, CompTIA Network+, or Microsoft Certified Fundamentals / Associate credentials

Benefits & conditions

Location: Jackson, MS 39201 (200 North St / 3771 Eastwood Dr)
Work Arrangement: 100% Onsite (Monday Friday, 8:00 AM 5:00 PM CST, 40 hours/week)
Role Type: Contract (11/01/2026 06/30/2027, minimum 1-year total expected engagement)
Interview Process: Webcam or Remote Interview
Background Requirement: Standard Criminal Background Check required

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