1st Line Service Desk Agent

This is a great opportunity for someone with service desk experience who enjoys solving technical problems, supporting customers and working as part of a collaborative IT team., As a 1st Line Service Desk Agent, you’ll be the first point of contact for customers requiring technical support. You’ll troubleshoot a range of IT issues, manage support requests and ensure customers receive an efficient, high-quality service.

We’re looking for someone with:

• Previous service desk experience, ideally within a managed services environment.
• A good understanding of Azure, networking and servers.
• Strong customer service and communication skills.
• Excellent problem solving and organisational abilities.
• A proactive approach and a genuine desire to help customers.
• The ability to prioritise tasks and manage competing demands., * AZ-900: Azure Fundamentals.
• MS-900: Microsoft 365 Fundamentals.

SC-900: Security, Compliance and Identity Fundamentals would be desirable.

Fully remote working

Salary up to £26,000