Onsite IT Support Specialist

Iron Service Global Inc
Düren, Germany
about 1 month ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Regular working hours
Job source

Tech stack

Microsoft Windows Active Directory Virtual Private Networks (VPN) TCP/IP Virtual Local Area Networks Peripherals Servicenow Windows Client

Job description

  • Support Windows 10/11, Microsoft 365, Active Directory, hardware, printers, and peripherals.
  • Troubleshoot network, connectivity, and end-user issues.
  • Support production workstations, MES, IoT/OT devices, and manufacturing systems.
  • Handle IMACD, asset management, vendor coordination, and onsite support.

Requirements

  • 3-8 years of End User Support / OSS experience.
  • Strong knowledge of Windows, Microsoft 365, Active Directory, hardware, LAN/VLAN, TCP/IP, VPN, and ITSM tools (ServiceNow/Remedy).
  • Experience with manufacturing/industrial or IT/OT environments preferred.
  • Strong troubleshooting and communication skills.
  • Valid driving license is mandatory.
  • Ability to travel independently between nearby sites and support on-call requirements.

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