Area Engineering Manager (Fire & Security Systems)

This is an excellent opportunity for a motivated and technically competent leader to oversee a team of field-based engineers, ensuring exceptional service delivery, operational performance, and customer satisfaction across a designated geographical region.

The successful candidate will play a key role in driving engineering excellence, maintaining compliance standards, and supporting business growth through effective team leadership and operational management.

Area Engineering Manager (Fire & Security) Role and Responsibilities:

• Lead, manage, and develop a team of field-based Fire & Security engineers across the South region.
• Conduct regular performance reviews, one-to-one meetings, and development plans to support engineer growth and engagement.
• Manage recruitment, onboarding, and training activities for new engineering personnel.
• Provide ongoing coaching, mentoring, and technical guidance to engineers in the field.
• Coordinate engineer availability, including management of on-call rotas and resource planning.
• Oversee day-to-day engineering operations, ensuring all works are completed efficiently and in line with customer expectations.
• Monitor service delivery against agreed SLAs and ensure jobs are completed within required timescales.
• Manage escalations, urgent reactive works, and attend customer sites when required to resolve technical or operational issues.
• Ensure engineers maintain accurate real-time updates within company systems and processes.
• Drive performance across key operational metrics including engineer productivity, utilisation, first-time fix rates, and reduction of open calls.
• Identify areas of underperformance and implement corrective actions to improve results.
• Ensure compliance with company policies, industry regulations, and health & safety requirements.
• Conduct audits, toolbox talks, safety inspections, and compliance reviews across the engineering team.
• Complete accident investigations and ensure all incidents are reported and managed appropriately.
• Ensure Risk Assessments and Method Statements (RAMS) and company procedures are followed at all times.
• Support the Regional Contracts Manager with client relationships and operational requirements.
• Attend customer meetings where required and proactively resolve operational concerns before escalation.
• Maintain regular communication with internal stakeholders and customers to ensure high levels of service and satisfaction.

Do you have experience in Software development?, * Proven background within the Fire & Security industry.

• Previous experience leading, managing, or mentoring field-based engineering teams.
• Strong technical knowledge of Fire & Security systems and industry best practices.
• Experience working within a fast-paced service and maintenance environment.
• Thorough understanding of industry compliance, health & safety, and operational standards.
• Excellent leadership, communication, and organisational skills.
• Ability to manage multiple priorities while maintaining high service levels.
• Strong problem-solving and decision-making capabilities.
• Competent in performance management and operational reporting.

• £45,000-£50,000 per annum
• Company Vehicle / Car Allowance, Phone, Laptop
• Full-Time, Permanent
• 40 Hours per Week (Monday - Friday, 8:30am - 5:00pm)
• Field-Based Role Covering the South Region

Our client, a well-established and rapidly growing provider of Fire & Security solutions, is currently seeking an experienced Area Engineering Manager to join their highly valued team on a full-time, permanent basis.