IT Support Engineer

VIQU have been approached by a customer who are seeking a IT Support contractor to provide some additional BAU support to their client-facing Service Desk., This role will involve managing and escalating support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount., * 1st Line/Service Desk/Customer Support - in a Windows/Microsoft environment:

• SharePoint
• Windows 10
• Office 365
• Active Directory
• Azure

Experience supporting with face-to-face IT support

Triaging tickets and escalating to relevant teams where necessary

Using their inbuilt ticketing system

Excellent customer service skills

Supporting with AV - Meeting room set ups and issues

Supporting with Break fix issues.

The successful IT Support Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.

Stevenage, Hertfordshire, England - £180 - 200 per day Contract Posted by: VIQU Ltd Posted: Thursday, 3 September 2026