Desktop Support Engineer

This role will involve providing hands-on Desktop Support to end users, including handling incoming support calls, assisting users via walk-up support and managing tickets through the internal ticketing system. The successful candidate will be responsible for troubleshooting and resolving a range of hardware, software and access issues, whilst escalating more complex incidents where required., * Desktop/1st Line/Service Desk Support - in a Windows/Microsoft environment

• Handling incoming IT support calls and resolving user issues
• Providing face-to-face walk-up IT support
• Managing, triaging and updating support tickets
• SharePoint
• Windows 10
• Office 365/Microsoft 365
• Active Directory
• Azure
• Supporting AV - meeting room set-ups and technical issues
• Troubleshooting hardware and software break/fix issues
• Escalating incidents to relevant teams where necessary
• Excellent customer service and communication skills

The successful Desktop Support Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service across both face-to-face and remote interactions.

Stevenage, Hertfordshire, England - £180 - 200 per day + Inside IR35 Contract Posted by: VIQU Ltd Posted: Monday, 7 September 2026