Implementation Manager

Vitesse is looking for an organised, adaptable and technically minded Solutions Manager to support the implementation and integration of third-party insurance systems into the Vitesse ecosystem.

Working within the Solutions team, you will help deliver client and partner implementations, supporting the integration of insurance claims platforms and related systems with Vitesse’s payment processing platform. You will work closely with clients, Product, Engineering, Customer Success and Business Development teams to ensure implementations are delivered efficiently and successfully.

Following the pre-sales process, you will take ownership of the implementation lifecycle, working with clients to understand their business processes, technical requirements and integration needs. You’ll help translate solution designs into successful implementations, coordinating stakeholders through discovery, onboarding, testing, go-live and handover to Customer Success.

This role would suit someone with a few years of professional experience who enjoys solving problems, understanding how systems connect, and working in a fast-paced environment where priorities shift, processes evolve and no two implementations are quite the same. You don’t need to be an expert in payments or insurance from day one, but you should be excited by the opportunity to learn both domains and become a trusted member of a growing implementation function.

Core Responsibilities

• Support end-to-end implementation projects for insurance clients integrating with the Vitesse platform.
• Work with clients, third-party technology providers and implementation partners to understand business processes, system architecture and integration requirements.
• Support technical discovery activities by gathering requirements, documenting business processes and mapping client needs to Vitesse products and capabilities.
• Assist with the onboarding of insurance claims platforms and related systems into the Vitesse ecosystem.
• Coordinate implementation activities across internal and client teams, ensuring actions, dependencies and milestones remain on track.
• Develop high-level implementation plans, clearly documenting responsibilities, deliverables and success criteria.
• Maintain implementation documentation and project artefacts, including project plans, risk and issue logs, implementation trackers and status reporting.
• Develop a strong understanding of the payment presentation methods offered by Vitesse, including APIs, batch processing and other connectivity solutions.
• Work with client technical teams to support RESTful API integrations, including authentication methods, API payload mapping, webhook configuration, event-driven workflows, integration testing and troubleshooting to ensure reliable, secure and accurate data exchange between client systems and the Vitesse platform.
• Support clients through testing, User Acceptance Testing (UAT), onboarding and go-live, helping to identify, troubleshoot and resolve implementation issues.
• Work collaboratively with Product and Engineering teams to resolve implementation challenges, improve delivery processes and identify opportunities for product enhancement.
• Support the transition of successfully implemented clients into Customer Success, ensuring a smooth operational handover.
• Contribute to the ongoing development of implementation playbooks, reusable documentation, templates and best practices.
• Develop a working understanding of the insurance ecosystem, including claims processes and the broader operating environments in which our clients operate.

• 2-5 years of professional experience in an implementation, onboarding or client delivery role.
• Familiarity with API-based integrations, system connectivity concepts and software implementation methodologies.
• Strong organisational skills with excellent attention to detail.
• Comfortable managing multiple activities and priorities simultaneously.
• Strong communication and stakeholder management skills, with the ability to communicate confidently with both technical and non-technical audiences.
• A proactive and adaptable approach, with the ability to work effectively in a fast-changing environment.
• A collaborative mindset and willingness to take ownership of tasks and outcomes.

Desirable

• Experience working with APIs, JSON payloads, API documentation and software integration testing tools (e.g. Postman).
• Experience within the insurance industry, particularly claims or related operational processes.
• Exposure to payments, fintech or financial services.
• Understanding of project management principles and common project artefacts.
• Experience working with Monday.com or similar project management tools.
• Experience working in a scale-up, fintech or technology-driven organisation., We take ownership of our work, our decisions, and our results. We face challenges with resilience, learn from setbacks, and see things through to completion. Because doing the right thing matters.

Pulled from the full job description

• Flexible schedule

At Vitesse, we’re more than just a payments platform - we’re the trusted financial infrastructure connecting the global insurance ecosystem. Tailor-made for insurers, brokers, MGAs, and TPAs, our unified platform optimises claims funds, enables real-time global payments, and delivers full financial control. Our impact is real: over $20 billion in payments across 200+ countries, hundreds of millions returned to insurers’ balance sheets, and counting. We’re licensed in the UK (FCA), Europe (DNB), and New York (NYDFS), with over 260 amazing colleagues worldwide. With $93 million recently raised in Series C funding from KKR, our journey is just beginning, and our ambitions are sky-high.

Headquartered in the heart of London and expanding across Europe and the US, Vitesse is where your ideas power tomorrow’s insurance solutions. Are you ready to make a difference? You’re in the right place., The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes

Confident Humility We believe the best ideas come from listening and learning. We leave ego at the door, ask for help when we need it, and celebrate collective success. When one of us wins, we all do.

Driven to Succeed We’re ambitious about the opportunity ahead and committed to achieving it together. We hold ourselves to high standards, take pride in what we deliver, and push for meaningful outcomes for our customers, our partners, and each other.