People Data Analyst

At Serco, we’re committed to delivering essential services that make a real difference to people’s lives. As a People Data Analyst, you’ll play a key role in ensuring the accuracy, integrity, and reliability of employee and organisational data across a large, complex global organisation.

Working as part of our People & Culture team, you’ll help maintain critical HR data, support organisational change, and ensure our HR systems continue to provide the accurate information needed to support our people and business operations.

What You’ll Be Doing

You’ll be responsible for maintaining and managing employee and organisational data across the full employee lifecycle, ensuring all information is accurate, compliant, and processed within agreed service levels. This includes supporting organisational restructures, recruitment activity, TUPE transfers, annual HR processes, and large-scale data updates.

Working within SAP HCM and related HR systems, you’ll manage organisational structures, positions, employee records, cost objects, and system interfaces while providing excellent customer support to HR colleagues and stakeholders. You’ll also support annual activities such as pay reviews, leave uploads, and workforce data projects, ensuring data integrity is maintained across multiple systems.

Do you have experience in SAP?, * Experience using SAP systems

• Experience administering and maintaining people data within HR systems
• Knowledge of the full employee lifecycle and employment terms and conditions
• Experience producing reports using tools such as Ad Hoc Query, Spinifex, or similar reporting tools
• Strong attention to detail and a commitment to data accuracy
• Excellent communication and stakeholder management skills
• The ability to manage multiple priorities in a fast-paced environment
• A proactive approach to problem-solving and continuous improvement

It Would Be Great If You Also Have

• Experience supporting HR data transitions or change projects
• Knowledge of other ERP platforms
• Experience working within large, complex organisations
• An adaptable and flexible approach to changing business priorities

Pulled from the full job description

• Annual leave
• Employee discount
• Employee assistance programme
• Company pension, * Hybrid working arrangement with 2 days per week in our Solihull office
• Company pension scheme - 6%
• 25 days annual leave plus bank holidays
• Employee assistance programme
• Discounts and benefits platform
• Opportunities for learning, development, and career progression
• The chance to be part of a supportive and collaborative People team

At Serco, we bring together the right people, technology, and partners to solve some of the world’s most complex challenges. We are committed to creating an inclusive workplace where everyone can thrive, develop, and contribute to delivering services that matter.

Join us and help ensure our people data supports better decisions, better services, and better outcomes for our colleagues and customers.

About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.