COMPUTER SUPPORT TECH

• Install hardware and peripheral equipment, following design or installation specifications.
• Consult with staff, users, and management to determine hardware requirements.
• Respond to computer users’ inquiries, complaints, and requests for technical assistance.
• Prioritize service delivery as appropriate.
• Provide technical assistance, including making repairs to PCs and related equipment, instructing users, referring to manufacturers or service vendors, and recommending replacement.
• Research and recommend hardware to meet needs for various computer systems implementations.
• Test and monitor software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of products for users.
• Assist in planning network installations and establishing voice and data networks.
• Document the network by labeling and routing equipment and cables, recording configuration diagrams, and specifications.
• Maintain customer rapport by addressing concerns and answering questions related to NEC and Shortel voice/telephony equipment.
• Update job knowledge by participating in educational opportunities and reading technical publications related to NEC and Shortel voice/telephony equipment.
• Perform other duties related to NEC and Shortel voice/telephony equipment as needed.

• Technical writing and documentation skills.
• Demonstrated ability to achieve successful outcomes in handling difficult situations.
• Knowledge of information technology products and services.
• Initiative and ability to act independently to resolve problems.
• Ability to manage multiple priorities and follow through on projects to completion.
• Familiarity with Windows Server, Windows Networking, TCP/IP, and desktop hardware.
• Knowledge of Microsoft Windows 7, 8, 10, and Office 2013, 2016 suite.
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve.
• Experience working in a health clinic and hospital environment.

Physical Requirements:

• Ability to lift and carry computer equipment and peripherals.
• Ability to work in various physical positions, including standing, sitting, and kneeling., * Associate’s degree or its equivalent with 3+ years of tech support experience.

Experience:

• Information systems and networking skills preferred, specific experience with PC and printers on a network.

Soft Skills:

• Demonstrated ability to achieve successful outcomes in handling difficult situations.
• Knowledge of information technology products and services.
• Shows initiative and acts independently to resolve problems.
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve.