IT Asset Management (ITAM) Coordinator

The IT Asset Management (ITAM) Coordinator supports the operational execution of enterprise IT asset lifecycle management across hardware, peripherals, and related services. This role ensures asset data accuracy, process adherence, and vendor coordination within a ServiceNow ITAM and CMDB environment.

The ITAM Coordinator plays a critical role in day-to-day asset processing, vendor workflow execution, and metric monitoring, enabling strong governance, financial accuracy, and audit readiness across the organization.

Associate or Bachelor’s degree in IT, Business, or equivalent experience

• 2-4 years of experience in IT operations, asset management, or service desk support
• Experience working in ServiceNow or similar ITSM/ITAM platforms
• Strong attention to detail and data accuracy
• Experience coordinating with vendors or third-party providers

Preferred Qualifications

• Experience with ServiceNow ITAM, HAM, or CMDB modules
• Familiarity with IT asset lifecycle best practices
• Experience supporting audits or inventory reconciliation
• Basic understanding of procurement or logistics processes
• ITIL Foundation or ServiceNow fundamentals training

Success Metrics

• Accuracy and completeness of asset records in ServiceNow
• Timely execution of lifecycle events
• Reduction in asset discrepancies and rework
• Vendor SLA compliance
• Positive stakeholder feedback