IT Field Support Technician

IT Field Support Technician to serve as the primary local IT resource for end-user support, device deployments, connectivity troubleshooting, documentation, and coordination with remote infrastructure, cybersecurity, and application teams. The ideal candidate will have hands-on experience supporting Windows environments, mobile devices, cellular connectivity, basic networking, and users in a manufacturing or industrial setting., * Install and deploy SIM cards across 50+ mobile devices, PCs, and industrial workstations.

• Configure APN settings and troubleshoot cellular coverage, connectivity, and device communication issues.
• Upgrade Windows 10 workstations to Windows 11.
• Respond to incidents and service requests through an IT service management platform.
• Provide onsite support for hardware, software, operating systems, Microsoft 365, and user access issues.
• Configure workstations, including:
• IP address changes
• Domain joins
• Software installations
• Device setup and commissioning
• Troubleshoot application, hardware, operating system, and network connectivity issues.
• Provide local “hands and eyes” support for remote infrastructure, cybersecurity, and application teams.
• Coordinate IT activities with operations personnel, vendors, and corporate IT.
• Train users on devices, systems, backup procedures, and operational processes.
• Create and maintain user guides, technical documentation, operational procedures, and backup instructions.
• Support device backup, backup management, and recovery activities.
• Perform other general IT field support duties as needed.

• Hands-on experience supporting Windows 10 and Windows 11 environments.
• Experience deploying, configuring, or troubleshooting mobile devices and cellular connectivity.
• Knowledge of APN configuration and cellular network troubleshooting.
• Basic understanding of networking concepts, including IP addressing, DNS, Wi-Fi, and connectivity troubleshooting.
• Experience supporting domain-joined Windows devices and Active Directory environments.
• Strong documentation and user-training skills.
• Ability to work onsite and independently in a field support environment.
• Strong communication and customer service skills.

Preferred Qualifications

• Experience working in a manufacturing, industrial, plant, or production environment.
• Experience with mobile device management platforms.
• Familiarity with ITSM or ticketing systems.
• Experience supporting Microsoft 365 applications.
• Experience with device backup and recovery processes.
• Relevant technical certifications are a plus.

Top Three Priorities

1. Deploy and configure 50+ SIM cards, including APN settings and cellular connectivity troubleshooting.
2. Upgrade Windows 10 devices to Windows 11.

Document device backup procedures, backup management processes, and user-training materials.