Help/Service Desk Support

Strategic Inc

United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.clearancejobs.com

Tech stack

Software Applications Microsoft Servers Wide Area Networks Information Technology

Job description

Provide on-site technical and customer support for enterprise IT users.

Support Microsoft server and PC-based applications in a mission environment.
Troubleshoot end-user, application, and network-related issues.
Deliver service-desk support within U.S. military command-and-control or comparable LAN/WAN environments

Requirements

Required Education / Experience Bachelor of Science/Arts degree in Engineering, Computer Science, Science, Business Administration, or Mathematics plus three (3) years of specialized experience; or an Associate’s degree plus seven (7) years of specialized experience; or a major certification plus seven (7) years of specialized experience; or eleven (11) years of specialized experience.

Required Specialized Certification No specialized certification is specified in Appendix 5 for this labor category.

Required Specialized Experience Four (4) years of experience using and maintaining Microsoft server or PC-based applications; four (4) years of experience within an IT customer-service organization; and two (2) years of direct experience with U.S. military command and control or commercial LAN/WAN communication systems. Experience may be concurrent

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