Data and Operations Coordinator

As a member of the ISC Student Experience Team, you will take responsibility for data management, assessment processes, and academic administration. You will play a key role in ensuring the smooth and effective delivery of academic operations that support both students and staff.

The role will involve implementing Study Group’s policies, standard operating processes, and procedures, with a strong focus on providing high-quality administrative and operational support. Through this work, you will help maximise student outcomes, satisfaction, and the overall student experience.

ABOUT THE ROLE

Key Responsibilities:

Data Management

• Maintain Centre’s datasets and student results, ensuring accuracy and currency.

• Produce reports for the Centre Director/other members of the team, as requested.

• Ensure Study Group policies and standard operating procedures are followed.

• Support management teams in preparation for quality assurance and enhancement activities, and organisation of Assessment Boards

Assessments & Academic Administration

• Acting as a lead on areas of assessments and academic administration, as agreed by the Senior Data & Operations Coordinator

• Assist the centre managers with the implementation of assessment standards and regulations.

• Providing an excellent administrative service to support the running of the centre’s exam timetable

• Organise the release of assessment screens semesterly.

• Organise and assist with invigilation of assessments.

• Organise the verification process of assessments, security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.

• Ensure the various systems used are reviewed and updated as required (Wiseflow, Inspera, Turnitin, etc).

• Log and ensure accuracy and updating of academic misconduct documentation and be a part of the academic misconduct committee.

Compliance

• Ensure a full understanding of visa compliance procedures and processes, contributing to compliance in the Centre.

• Assist in organisation of student registration at all intake points, including late arrivals to ensure student records are updated, relevant documentation uploaded and that quality audits are undertaken for accuracy and missing information.

• Support the Student Experience Team in contacting absent students and inform parents and agents when necessary.

General

• Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.

• Working as part of a team to support registration, arrivals, induction, activities, and events.

• Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university.

• Liaise with central teams to contribute to the continuous improvements of processes and communication to enhance the student experience.

• GCSE English and Maths at grade C and above or equivalent (Essential)

• Bachelor’s degree (or equivalent experience demonstrating ability to work and think independently)

• Supporting students in an educational context

• Working in a regulated environment

• Ability to structure your work in order to support compliance, deal with competing priorities

• A strong understanding of student support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting

• Ability to work collaboratively within a team and across functional areas, adopting a flexible working style

• Excellent IT and data management skills including: competency in Excel, Outlook, Power Point, Word, and a willingness to learn and adopt new technologies

• Ability to extract, manipulate and analyse data for reporting, to aid decision making or to support a case for change

• Excellent communication skills and the ability to communicate with a variety of stakeholders, written and verbal, internal and external

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. We are a trusted international educator to students and more than 50 university partners globally. We deliver high-quality international education solutions that drive success for our partners and students. We are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available.