(Technical) Customer Service Advisor

You will be the first point of contact for customers requiring technical support for our tracking devices and vehicle security systems. This is a fully office-based role, with communication split between phone and email/live chat.

You will diagnose issues, guide customers through solutions, manage activations, liaise with engineers, and maintain accurate records within our internal systems.

Do you have experience in Microsoft Word?, A technical affinity is a nice to have - you should be interested in understanding how products work and explaining solutions clearly. Many of our customers value patience and clear communication, so strong interpersonal skills are essential., * Previous customer service experience (phone-based preferred)

• Technical interest in how products work
• Problem solving skills and eagerness to get to the bottom of things
• Confident communicator with excellent spoken and written English
• Calm and professional when handling challenging queries
• Organized, adaptable and self-motivated
• Comfortable using Microsoft Office and internal systems

What We Offer

• Monday-Friday working hours (no weekends)
• Health insurance after probation (GP access, dental and optical cover)
• Company pension
• Supportive team culture and structured training

If you’re curious, customer-focused and ready to join a growing business, we’d love to hear from you.

Moving Intelligence UK provides advanced vehicle tracking and asset management solutions across the Automotive, Leisure and Construction sectors. We are looking for a Customer Service Advisor to join our friendly Operations team in Stockport.