IT Service Operations Lead

As an IT Service Operations Lead you will oversee day-to-day IT service operations, manage service delivery, and ensure our systems, infrastructure and support teams meet the business and user needs. You will work closely with our IT partners, stakeholders, security and external vendors to maintain a high quality of service and drive operational excellence.

Core duties:

• Monitoring, managing and improving IT service delivery processes, including incident, problem and change management
• Collaborating with IT project teams and business units to support system and software upgrades, obsolescence, deployments and operational changes
• Collaborating with application business owners, subject matter experts and Business Analysts to understand requirements and produce relevant Service Definitions and Service Design documentation
• Supporting Operational Readiness Reviews (ORR) and Global Cyber Security Standard (GCSS) reviews
• Reporting on IT service performance, risks and operational issues to senior management, The team consists of experienced IT support Engineers, focusing on engineering applications within the air business.

Managing a team of currently 6 people, you will play a key role in the support of IT services such as the High Performance Computing (HPC), In-house developed applications and a wide range of commercial off-the-shelf products used in the engineering disciplines across multiple projects.

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

Do you have experience in Team management?, * Proven experience in IT service management

• Strong knowledge of the ITIL Framework (currently version 3/4)
• Experience managing a team
• Excellent problem-solving, communications and stakeholder management skills
• Ability to manage multiple priorities and thrive in a fast-paced environment

Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us.

From the depths of the ocean, to the far reaches of space, there’s no limit to where a career at BAE Systems could take you., Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.