IT Service Design Manager

Support the successful delivery of projects by implementing new IT service designs aligned to business needs. Facilitate engaging workshops to develop requirements and shape effective, user-focused service designs, while working closely with a wide range of project stakeholders to ensure collaboration and clarity. Take ownership of producing high-quality service design packs, ensuring all documentation is accurate, comprehensive, and supports smooth transition into operation. Contribute to the delivery of reliable, scalable, and efficient IT services.

Core Duties:

• Designing IT Services for optimal availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered
• Creation of Service Design Packs and supporting Service Transition to build and release new services meeting agreed requirements
• Delivering Service Design for multiple projects within a programme in compliance with the organisation’s delivery frameworks and as a co-ordinated, seamless transition

Do you have experience in Microsoft Office?, * Knowledge of IT Service Management, Service Design and Service Transition Management

• ITIL foundation
• Understanding of Service Design principles and artefacts
• Ability to engage and run workshops with service owners, project managers and other relevant stakeholders to foster good collaboration and build trusted relationships
• Ability to produce high quality documentation using Microsoft Office products, Jira / Confluence

Salary: Circa £60,000 depending on skills and experience

Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us., Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.