Network Administrator

• The Network Operations Center (NOC) is responsible for the daily operation and support of a highly available enterprise network environment that supports the entire organization.
• The team ensures the security, reliability, and performance of critical network services through proactive monitoring, incident response, operational support, and continuous improvement initiatives.
• This team plays a vital role in maintaining business continuity and partnering with other IT organizations to ensure infrastructure and application availability.

Responsibilities:

• Performing daily operational health checks and environment validation.
• Monitoring network performance, availability, and capacity.
• Responding to and resolving network incidents and outages.
• Performing advanced troubleshooting and root cause analysis.
• Managing break-fix activities and service requests.
• Executing operational changes in accordance with established change management processes.
• Supporting compliance remediation efforts.
• Managing network backup and recovery processes.
• Developing and maintaining operational documentation and procedures.
• Collaborating with engineering, security, infrastructure, and application support teams to ensure service availability and operational excellence.

• Bachelor’s degree in Computer Science, Information Technology or other job-related degree;
• OR 4 years of job-related work experience;
• OR 2 years of job-related experience plus an Associate’s degree in Computer Science, Information Technology or other job-related degree.

Required Technologies:

• Palo Alto Firewalls
• F5 Load Balancers
• Cisco ACI
• SolarWinds
• Cisco Catalyst Center
• Nexus Insights

Required Experience:

• Minimum 5 years of experience in network operations, network administration, or infrastructure support environments.
• Experience supporting enterprise network technologies in a 24x7 operational environment.
• Experience troubleshooting and resolving complex network incidents.
• Experience performing network monitoring, operational maintenance, and infrastructure support activities.

Preferred Technologies:

• Ansible
• GitHub
• ThousandEyes

Preferred Experience:

• 8+ years of experience working in enterprise infrastructure and network environments.
• Experience with highly available, large-scale network environments.
• Experience leading operational initiatives, major incident response, and infrastructure improvements.
• Experience in creating and maintaining operational documentation and procedures.

Soft Skills:

• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritize and manage multiple activities simultaneously.
• Strong analytical and troubleshooting capabilities.
• Ability to remain effective during critical incidents and outage situations.
• Team-oriented mindset with a strong customer service focus.