IT Mobile Support Technician

We are currently seeking to fill the position of IT Field Technician - Mobile & End User Support located at PDX International Airport. This position is an IT field support role with a primary focus on mobile devices and end-user technology, while also providing hands-on support for desktops, laptops, printers, POS devices, scanners, and other IT equipment.

The ideal candidate will have strong customer service skills, the ability to communicate effectively, excellent attention to detail, enthusiasm for technology, and strong documentation skills. The successful candidate should have a strong working knowledge of mobile devices and enterprise technology, along with the ability to troubleshoot and support a variety of hardware and software in a fast-paced environment.

This role is best suited for a technician who enjoys working hands-on with technology, can manage multiple priorities, and is comfortable supporting both mobile and traditional IT environments.

Schedule:

Monday-Friday, varying between 6:00 AM-5:00 PM local time 40 hours weekly Required to work onsite, in person, daily., * Provide exceptional customer service and technical support to our client and end users.

• Serve as the primary field support resource for mobile devices and related technology.
• Provision, configure, deploy, maintain, troubleshoot, and reclaim iPhones, iPads, scanners, POS devices, and other mobile technology.
• Support mobile device management, software deployments, device configuration, and device audits.
• Perform device staging, kitting, inventory management, and deployment preparation.
• Conduct final QA checks on devices before deployment or shipment, ensuring compliance with established standards.
• Manage device reclaim, testing, troubleshooting, repair, and preparation for redeployment.
• Assist with shipping, receiving, tracking, and logistics associated with IT equipment and mobile devices.
• Provide break/fix support for desktops, laptops, monitors, printers, kiosks, POS devices, scanners, and other peripherals.
• Install, configure, replace, and maintain computers and other IT equipment as needed.
• Install and troubleshoot Windows operating systems and common software applications.
• Troubleshoot hardware, software, connectivity, and peripheral issues.
• Work IT service tickets and proactively follow up on outstanding issues.
• Provide hands-on and smart hands support for IT equipment and infrastructure.
• Assist with network devices and basic connectivity troubleshooting.
• Support special projects, equipment deployments, technology refreshes, and other initiatives as directed by the client.
• Maintain accurate inventory records and documentation for devices and equipment.
• Accurately document troubleshooting steps, repairs, deployments, and device status.
• Escalate complex technical issues to appropriate IT teams when necessary.
• Work collaboratively with network, systems, security, and other IT professionals.
• Maintain a clean, organized, and safe work environment.

Hardware & Technology Supported:Mobile & Specialty Devices:

• Apple iPhones
• Apple iPads
• Mobile scanners
• POS devices
• Specialty/operational devices
• Mobile accessories and peripherals

Traditional IT Equipment:

• Dell desktops
• Dell laptops
• Monitors/displays
• Printers
• Kiosks
• Peripherals and accessories
• Network devices
• Other IT equipment as required

Software & Applications:

Experience with or ability to learn the following types of applications and tools:

• Mobile Device Management (MDM) platforms
• Apple Business Manager (ABM)
• GoodReader
• CAM
• Cherwell
• Bluefin
• Microsoft Office 365
• Microsoft Teams
• Windows operating systems
• Other enterprise applications and services, * Maintain a professional, positive, and customer-focused attitude at all times.
• Follow all company policies, procedures, security requirements, and site-specific requirements.
• Maintain and submit accurate timecards, work orders, service tickets, and worksheets.
• Maintain accurate device inventory and asset records.
• Accurately complete required paperwork and technical documentation.
• Maintain a clean, organized, and safe work area.
• Communicate with customers courteously and professionally.
• Protect company and customer information and follow all applicable security procedures.
• Work cooperatively with IT staff, management, vendors, and other departments as required.
• Demonstrate strong attendance, reliability, and punctuality.
• Take ownership of assigned issues through resolution.
• Be a self-starter who can identify issues and proactively seek solutions.
• Be flexible and willing to assist with both mobile-specific and general IT support.
• Maintain a willingness to learn new technologies, applications, and procedures.
• Safely handle, transport, stage, and deploy IT equipment.
• Maintain a high level of accuracy when handling devices, inventory, and documentation.

• Previous experience supporting mobile devices in an enterprise or corporate environment.
• Strong working knowledge of iPhones, iPads, scanners, POS devices, and other mobile technology.
• Experience with device provisioning, configuration, deployment, troubleshooting, and inventory management.
• Understanding of mobile device management concepts and enterprise device deployments.
• Working knowledge of Windows desktops and laptops.
• Experience troubleshooting printers, displays, peripherals, and other IT equipment.
• Basic understanding of networking and connectivity troubleshooting.
• Strong logical troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Strong attention to detail and documentation skills.
• Highly organized with the ability to manage multiple tasks and priorities.
• Ability to work independently while also collaborating effectively with a larger IT team.
• Flexibility and willingness to quickly learn new technologies and processes.
• Ability to communicate and interact professionally with employees, customers, vendors, and other personnel.
• Ability to speak and write English fluently.
• Ability to safely lift and move IT equipment weighing 50+ lbs., * 1+ years of experience in IT support, field services, desktop support, mobile device support, or a related technical role preferred.
• Demonstrated experience supporting Apple mobile devices in a business or enterprise environment preferred.
• Experience with MDM platforms, Apple Business Manager, or enterprise mobile deployments preferred.
• Experience supporting desktops, laptops, printers, POS devices, scanners, and other peripherals.
• CompTIA A+, Network+, Microsoft certifications, or equivalent technical training preferred.
• Experience working with enterprise ticketing or IT service management systems preferred.
• Experience working in an airport, transportation, logistics, retail, or other operational environment is a plus., * Must be authorized/legal to work in the United States.
• Must successfully complete required identity verification and site-access requirements.
• Must successfully complete applicable background screening requirements.
• Must successfully complete applicable drug screening requirements.
• Must successfully complete any required motor vehicle screening.
• Must be able to lift and move 50+ lbs.
• Must be able to work onsite, in person, on a daily basis.

• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Life Insurance
• Training and Certification Opportunities, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance