IT Support Specialist

• Provide exceptional onsite IT support with a focus on customer service
• Proactively respond to and resolve break/fix incidents
• Manage IT service tickets, ensuring timely updates and resolutions
• Perform hardware support for desktops and laptops
• Support and troubleshoot mobile devices
• Maintain, troubleshoot, and repair baggage printers
• Install new computers, monitors, and other IT hardware as needed
• Manage and maintain computer hardware and software, including installation and configuration.
• Troubleshoot software issues across various platforms including Microsoft Office applications.
• Support desktop environments by resolving problems related to operating systems such as Windows and macOS.
• Assist in the management of IT infrastructure including LAN setups and network
• Communicate effectively with users to understand their needs and provide clear instructions for resolving issues.
• Help with upcoming projects as needed.

The ideal candidate will be detail-oriented, have excellent communication skills, and demonstrate strong technical and documentation abilities. Previous experience in an IT support or field service role is preferred., * 1+ year of hands-on IT experience

• Proven experience in technical support or IT support roles
• Solid understanding of desktop and laptop hardware troubleshooting
• Excellent communication skills with a focus on customer service.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Proficiency in Windows installation and software configuration
• Experience with printers, scanners, and other peripherals
• Customer-focused mindset and strong work ethic
• Ability to multitask and manage time effectively
• Demonstrate strong written communication skills
• Complete administrative tasks accurately and efficiently, * 1+ years of IT field service experience
• Industry certifications such as Microsoft MCP, CompTIA A+, or Network+ are a plus
• Experience working in airport or transportation environments a plus

General Expectations

• Maintain a professional appearance and adhere to company dress code
• Represent the company positively in all interactions
• Follow company policies, safety guidelines, and operational procedures
• Submit accurate timesheets, documentation and other deliverables
• Keep work areas clean and organized
• Collaborate with team members and communicate effectively with clients
• Be a reliable self-starter capable of working independently

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, * Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• 401(k) Retirement Plan

Work Environment

• Onsite at the airport
• Sunday-Wednesday, 1230pm-11pm.
• Involves walking, lifting, and working in dynamic operational areas
• May require weekend and early morning or late evening shifts, * 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance